Hemant Singh, Senior Business development manager

About

As a Senior Business Development Manager in Information and Technology Services, I have a comprehensive understanding of the IT services industry and the value they provide to businesses. I have a proven track record of successfully identifying and securing new business opportunities, and I have a strong background in negotiation and contract management. I am adept at developing and implementing sales strategies to meet customer needs, and I have a deep understanding of the competitive landscape. I have a proven ability to build relationships with clients and develop trust. I am also a skilled communicator, able to clearly explain complex solutions to customers and ensure they are satisfied with the results. I have extensive experience in leading teams, training and mentoring staff, and driving process improvements. I am also highly organized and detail-oriented, and I have a strong ability to handle multiple projects simultaneously and meet deadlines. I am driven by the desire to exceed customer expectations, and I am committed to delivering superior customer service. I am confident in my ability to identify and capitalize on new opportunities, and I am eager to contribute to the success of my organization.

Experience

TEK Inspirations LLC

Nov 2020 – Present

Agra, India

Team lead business development manager

As a senior business development manager in a IT and staffing company based in the United States, but with an offshore presence in India, I take pride in my ability to bridge the cultural gap between the two countries. My job is to oversee the company's operations in India and ensure that we are providing our clients with the best possible services. On a daily basis, I work with our sales, marketing, and operations teams based in the US and India, to create strategies to generate new business opportunities in the Indian market. I am also responsible for providing support and guidance to our clients in India, to ensure that their projects are completed on time and within budget. I also manage the recruitment process in India and ensure that we are hiring the right people for the right job. I collaborate with our human resources team in the US to ensure that our recruitment process is effective and that we are hiring the right people for the right job. Finally, I am in charge of ensuring that our company is compliant with the laws and regulations in India. This includes staying up to date on changes in the law and making sure that our business practices comply. In my role, I am constantly building relationships with our clients and partners in the US and in India,

Technocraft solutions LLC

Jun 2019 – Dec 2020

Agra, India

Technical recruiter

I am an experienced technical recruiter working in a IT and staffing company in the United States, offshore from India. My job is to locate and recruit the best technical talents from around the world, which can work remotely for our US-based clients. I use a combination of methods to source for the right candidates, such as leveraging my professional network, using job boards and recruitment sites, conducting internet searches, and using social media to find qualified candidates. I also attend job fairs and industry events to meet potential candidates in person. Once I have identified suitable candidates, I reach out to them and conduct a preliminary phone interview. If a candidate passes the initial screening, I coordinate an online video interview with the client, and if they are selected, I provide them with an offer letter and onboard them. I also help my clients with their hiring needs, such as creating custom job postings, writing job descriptions, and providing market insights. Additionally, I work with our HR team to ensure that the onboarding process is smooth and efficient for our new hires. Overall, my job as a technical recruiter has been immensely satisfying. I take pride in knowing that I am helping to build a strong and diverse talent pool for our company

Jonny walker

Feb 2018 – Mar 2019

Mumbai, India

Brand ambassador

As a brand ambassador, my primary responsibility was to promote the company’s products and to provide customers with information about the different varieties of liquor available. I also had to assist customers with their purchases and help them find the best deals. My job also involved stocking shelves, helping with customer service and resolving customer service issues. I found the experience extremely rewarding, as it gave me the opportunity to interact with people from diverse backgrounds and to learn about their cultures. I also enjoyed the challenge of keeping up with the ever-changing trends in the liquor industry and being able to recommend the best products for customers. The most rewarding part of this job was when I got to see customers walk away happy and satisfied with their purchases. It was a great feeling seeing customers leave the store with a smile on their face and a bottle of their favorite drink in their hands.

Anand prakash

Apr 2017 – Dec 2017

Mumbai, India

Customer service trainer

As the Customer Service Trainer for the souvenir retail company at Mumbai International Airport, I have been responsible for the development, implementation, and delivery of an effective customer service training program. This program is designed to ensure that every customer service representative is equipped with the necessary skills and knowledge to provide exceptional customer experience. My primary objective is to ensure that all customer service representatives are knowledgeable about the company's products and services, and that they are able to effectively communicate with customers and provide them with the best possible service. To this end, I have developed a comprehensive training program that includes lectures, role plays, and simulations. I have also worked to create an environment that encourages learning, creativity, and collaboration. I have implemented team-building activities, group discussions, and brainstorming sessions to help employees learn better and improve their service delivery. In addition, I have conducted workshops and seminars to help customer service representatives develop their communication and interpersonal skills. These sessions have been designed to help them build strong relationships with customers and provide them with the highest level of service. I am also responsible for monitoring and evaluating the performance of customer service representatives. I use feedback from customers and my own observations to identify areas of improvement and develop strategies to address them.

Flemingo international

Jan 2014 – Mar 2017

Mumbai, India

Customer service Associate

As a Customer Service Associate in a retail company at the Mumbai International Airport in India, I strive to provide outstanding customer service to every customer. I am friendly, reliable, and knowledgeable about the products and services on offer. I take pride in my ability to adapt to different customer needs, provide solutions, and ensure satisfaction. I am experienced in resolving customer complaints quickly and effectively, and I am comfortable with both face-to-face and telephone customer service. I maintain a professional attitude at all times, and I'm willing to go the extra mile to ensure the customer is happy. I'm also experienced in cash handling and merchandising, and I'm familiar with the products and services offered. I am confident in my ability to provide excellent customer service and I am dedicated to ensuring the customers leave with a positive experience. I am excited to be part of a retail team that is focused on delivering a high level of customer service.

Education

Monad University

Mar 2010 – Jul 2013

B.com, Buisness in commerce

Hemant Singh

Senior Business development manager

Skills

Languages