Huryah Zaidi, Senior Customer Services Representative, Admin officer and Social Media Marketer

About

As a former banker and Customer Services Representative, I honed my skills in delivering exceptional service, resolving complex issues, and ensuring customer satisfaction. Transitioning into the cosmetic industry, I currently thrive as a Brand Ambassador Manager, combining my financial background with a creative flair. My experience in building lasting customer relationships in banking seamlessly aligns with my role in promoting and elevating brands. I bring a unique blend of financial acumen and brand management expertise to drive success in diverse industries. Eager to contribute my versatile skills to new challenges and foster brand loyalty.

Experience

Color Studio Professional

Jan 2020 – Present

pakistan

Brand Ambassador Manager

Lead a team of brand ambassadors, setting clear sales targets, and provide guidance for goals achievement.. Develop and execute strategy campaigns to enhance brand visibility and drive sales revenue. Set and communicate individual and team sales objectives for brand ambassadors. Provide training, support, and motivation to ensure the team meets or exceeds sales targets. Analyze sales performance data and adjust strategies to optimize results and maximize revenue. Ensuring consistent and authentic brand messaging across all sales and promotional activities. Coordinate ambassador-led events, promotions, and initiatives aligned with sales goal. Monitoring industry trends to adapt strategies and maintain a competitive edge in the market.

Meezan Bank Limited

Sep 2019 – Dec 2019

pakistan

customer services reprsentative

Processing of real time gross selling (RTGS) transactions. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Provided an elevated customer experience to generate a loyal clients. Managed a wide variety of operational and administrative tasks to resolve branch related discrepancies quickly and efficiently within time. Investigated and resolved complaints in a timely and empathetic manner. Gathered data for internal audit, communicated audit results to upper management through reports. Generated Sales through by pitching conventional products and cross selling products/services. New Account opening and managing cheque book and ATM

united bank limited

Jan 2016 – Dec 2019

pakistan

customer services and sales representative

Over the past five years, I have gained invaluable experience in customer service, office administration, and social media marketing. As a dedicated customer service professional, I have honed my ability to provide exceptional support and resolve inquiries promptly, ensuring customer satisfaction. My role in office administration has equipped me with strong organizational skills, proficiency in managing schedules, and overseeing day-to-day operations efficiently. Simultaneously, my proficiency in social media marketing has allowed me to strategize and execute successful campaigns, increasing brand visibility and engagement. In this dynamic landscape, I've adapted to evolving trends and technologies, maintaining a strong online presence and connecting with target audiences effectively. My multifaceted experience has not only refined my interpersonal and communication skills but also equipped me with a holistic understanding of business operations. I am excited to leverage this wealth of knowledge and expertise to contribute effectively in a role that demands a combination of customer-centricity, organizational prowess, and digital marketing acumen.

Education

University of Punjab

Sep 2012 – Aug 2014

BS , Mass Communication and English Literature

Huryah Zaidi

Senior Customer Services Representative, Admin officer and Social Media Marketer

Skills

Languages