I am an ambitious lady with a strong background in customer service, as well as strong communication skills with +3 years of experience.
Maintaining a diplomatic and polite manner with the ability to remain calm and focused
under pressure.
Working with different nationalities has always been a very fulfilling feeling to me.
Experience
Intelcia
Mar 2020 – Sep 2022
Morocco, Meknes
TECHNICAL SUPPORT REPRESENTATIVE
I was in charge of :
-Providing technical problem resolution to customers by performing a question diagnosis while guiding users through step-by-step solutions.
-Redirecting problems to appropriate resource
-Staying current with system information, changes and update
KIABI
Feb 2019 – Jan 2020
Morocco, Meknes
CASHIER
I was in charge of:
-Receiving payments and issuing receipts.
-Keeping track of all cash and credit transactions.
-Wrapping packages, bags or boxes.
-Handling merchandise returns and exchanges.
Yource
Mar 2018 – Dec 2018
Morocco, Meknes
TELEMARKETER
Enteracting with customers to sell them an Internet box with an engagement of 12 months.
