Ijeoma Mbaneme, Subject Matter Expert in Microsoft 365

About

I am an IT Expert with more than 12 years of experience in 2nd/3rd line of support for midsize and large environments. Now I am acting as a Senior Cloud Solution Architect, responsible for preparation, planning and deployment of IT Digital Transformation from on-premises to Modern IT with utilization of Office 365 Services and Azure AD Premium Services (Intune, Conditional Access, PIM, Password Reset/Write back, Hybrid Azure AD Join, AD Connect). I have experience in Exchange Server On-Premise/Exchange Online, Teams, Microsoft Teams Direct Routing and Phone System, Microsoft Intune, Microsoft Information protection, Cloud App Security, Office 365 ATP/EOP, Windows defender ATP, Hybrid Identity, Hybrid Exchange Server Email Migration Setup, Skype for Business Server transition to Teams, Teams Rooms devices setup and Integration, Azure Infrastructure-as-a-service (IAAS), Virtualization, Security, Windows Server Administration, Technical Support and excellent troubleshooting skills. I am a well-seasoned Systems Integrator and Digital Transformation Strategist with the proficiency of attaining profitable business outcome leveraging agile technology solutions. I have over a decade of experience working in different sectors with company sizes ranging from start-ups to Fortune 500. Ijeoma is a first-class graduate of Computer Engineering and is currently the Team Lead, Modern Workplace at Reliance Infosystems.

Experience

Reliance Infosystems Limited

Mar 2014 – Present

remote

Team Lead, Modern Workplace | Reliance Infosystems

• Setup of Office 365 for Exchange Online, co-existing current mail system with Office 365. • Hybrid email setup with EXO and Exchange Server Resource Forest environment • Design, implement and setup Microsoft Teams Phone System as well as configure Audiocodes SBC for Integration with Microsoft Teams • Integrate Direct Routing with Teams and enable connectivity between existing IP PBX and Teams • Design and Setup Microsoft Teams Room Conferencing devices • Design, Implement and deploy the following Microsoft 365 Services – Exchange Online Exchange Hybrid Setup, Mail Flow Configuration and Migration of Mailbox Azure AD/ Hybrid Identity Setup/ Azure AD Premium/PIM/Identity Protection and Governance/Hybrid Azure AD Join/AD Connect Microsoft Information protection Microsoft Teams, Migration from SFB to Teams Microsoft Teams Phone System, Microsoft Intune Windows Defender ATP Office 365 ATP eDiscovery, OneDrive. • Create Microsoft Azure Virtual Machines, Virtual Network, etc.

Cloudware Africa

Mar 2019 – Dec 2021

Accra

MCT | Subject Matter Expert (Microsoft 365, Teams Phone System) Azure

•Manage & Lead all voice/video/collaboration projects •Manage & Lead all Office 365 & Microsoft 365 projects •Provision License via Microsoft CSP Platform and on-board customers •Lead security, privacy and compliance discussions for Microsoft Office 365, Microsoft 365 & Azure related technologies.

Reliance Infosystems Limited

Mar 2016 – Mar 2017

Lagos

Cloud Solutions Architect

• Setup of Office 365 for Exchange Online, co-existing current mail system with Office 365. • Work with business partners and IT teams to gather document functional requirements and hence define solutions for rollout of full implementation of enterprise solution. • Configuration of High Availability and Business Continuity Solutions for Enterprise Customers • Rich co-existence of on-premises Exchange server 2013 with office 365 using Active Directory Federation servers (Exchange Hybrid) and Active Directory Connect Tool. • Create Microsoft Azure Virtual Machines, Virtual Network, Azure Site Recovery, etc. • Provide high level of support for infrastructure, networks, and system (server /workstation) problem resolutions in client’s end. • Setup/Integration of Polycom Real Presence group/Trio with Skype for Business Online • Work with the support team and ensure round the clock technology support to end users. • Work with Technical department for Project Implementation within committed deadline and solving service-related problems.

Reliance Infosystems Limited

Mar 2014 – Mar 2016

Lagos

Solutions Architect

• Setup of Lync Server 2013/Skype for Business Server 2015 and federation with other domains and Skype. • Integration of Polycom Video Conferencing Station with Lync Server 2013/ Skype for Business Server 2015 • Virtualization of on-premise servers using Windows server 2012R2 Hyper-V • Configuration of Storage spaces using thin provisioning • Configuration of Hyper-V replication for automatic Failover to on-cloud servers using Windows Server 2012 R2. • Storage management of hypervisor disk storage pools. • Setup of Windows Active Directory 2012R2 and Exchange Server 2013 • Design and Implementation of LAN, VLAN, VPN (IPsec and GRE tunnels) and Cyberoam Unified Threat Management Firewall for clients. • VPN configuration between On-premise and On-cloud servers using Cyberoam (Firewall) Generic Routing Encapsulation. • Creation of Web Filter & Application Policies to restrict User’s access to unhealthy web traffic using Cyberoam UTM • Configuration of Cyberoam UTM Firewall to prevent unauthorized use of Internet resources Provide high level of support for infrastructure, networks and system (server /workstation) problem resolutions in clients end.

Education

Enugu State University of Science & Technology

Dec 1999 – Dec 2004

B.Eng, Computer Engineering

Ijeoma Mbaneme

Subject Matter Expert in Microsoft 365

Skills

Languages