I am a dynamic communications and customer experience professional with nearly nine (9) years of versatile experience in B2B customer service, human resources, data entry, sales, and lead generation. I am dedicated to providing exceptional customer service while also identifying new business opportunities.
Experience
THE OUTSOURCE GLOBAL
Jan 2018 – Apr 2022
Abuja, Nigeria
CUSTOMER SERVICE REPRESENTATIVE
Handled inbound and outbound calls from clients
regarding their disability claims, and medical history
and scheduled legal hearings or claim awards and
follow-up actions required.
Listened actively to complaints, feedback and
feature requests for future improvement.
Multitasked to resolve inquiries in real time, whilst
giving customers full attention.
Entered and updated customer data to create and
modify account information.
