Isaac Afolabi

Customer Service Specialist | Zendesk Support, Data cleaning and preparation, Freshdesk, Zoho CRM

Message

Intro

Lagos, Nigeria

Customer service Specialist at M-KOPA

Studied Guidance & Counseling Psychology at Ekiti State University

Banking

Joined September 11, 2023

Skills

Languages

English

Fluent

About

As a self motivated and career driven person, I have taken a detailed learning in data analysis gaining deep insights into translating data into simple form. I am Seeking entry-level roles or internships in data analysis while also utilizing my experience in customer support. With a strong background in customer service and a mastery of data analysis techniques, I aim to contribute to a dynamic team by providing actionable insights derived from data analysis. I am eager to enhance my skills in both data analysis and customer support, leveraging my problem-solving abilities and strong communication skills to deliver exceptional results and ensure customer satisfaction.

Experience

M-KOPA

Dec 2021 – Present

Lagos, Nigeria

Customer service Specialist

Manage a large volume of customer calls and emails to answer questions about products and services, effectively identifying needs and resolving any concerns to ensure high levels of customer satisfaction. Demonstrated ability to handle complex customer issues, finding effective solutions promptly, and ensuring customer concerns are resolved to their satisfaction.

United Bank of Africa (UBA) PLC

Feb 2018 – Oct 2021

Lagos, Nigeria

Customer Service Representative

Responded to customer requests for products, services and company information based on up-todate knowledge of product and service changes. Coordinated between customers and internal departments. Addressing customer queries, whether through phone calls, emails, live chat, or in- person interactions, to provide accurate and helpful information

Education

Ekiti State University

Mar 2010 – Sep 2016

Bachelor of Education, Guidance & Counseling Psychology