Ivan Alferchyk, Experienced Customer Ambassador currently looking for a new career path in Sales, Customer Service and Business Development.

About

A highly motivated customer ambassador, with 10 years of experience. Natural communicator with inborn ability to provide a business level fulfilment and informative communication on every level. I do have "The Sky is the Limit mentality". I am not afraid of failure since it is a part of the journey for being the best version of myself. In my work ethics I always follow the rule "put the Human first" which means that my focus is too satisfy business needs but also understand customer requirements. In my free time I love to travel, mostly backpacking trips, where I can be closer to the new cultures and surrounded by people with different background and expectations. I am a happy "father" of 2 adopted dogs and a cat.

Experience

Renaissance Amsterdam Hotel

Jun 2019 – Nov 2020

Amsterdam, The Netherlands

Navigator Concierge

- Greeting & welcoming all hotel guests - Assisting guests with all possible queries - Cross-selling of the additional services - Individual food, drinks, shopping & leisure recommendation - Events, transport and excursions planning - Understanding guest’s needs and providing them with personalised solutions - Administrative and back office responsibilities

Ecotours.cz

May 2013 – Jan 2019

Prague, Czechia

Lead Tour Guide/ Office Manager

- Pitching to people in a skilful and diplomatic manner - Delivering content at the right level to ensure visitors exceed their expectations of the visit - Creating, delivering and controlling tours - Implementing and maintaining procedures/office administrative systems - Assisting the organisation's HR function by keeping personnel records up to date, arranging interviews - Delivering content at the right level to ensure visitors exceed their expectations of the visit - Organising functionality of all the office and it's employees - Organising company events - Dealing with correspondence, complaints and queries - Liaising with staff and clients - Organising on-boarding program for new employees

Education

European Humanities University

Oct 2008 – Jun 2012

Bachelor of Arts, Cultural Heritage and Tourism

Ivan Alferchyk

Experienced Customer Ambassador currently looking for a new career path in Sales, Customer Service and Business Development.

Skills

Languages