I have been in the call center industry for almost 6 years here in the Philippines. I am an enthusiastic and goal-driven customer service support, technical service support and I can also do upselling. I am currently looking for a full-time and long term work.
Experience
Accenture
Aug 2019 – Aug 2021
IT Park Lahug Cebu, Philippines
Customer Service Representative and Cloud Support Agent
- Worked in a UK based Telco (postpaid)
- Answer calls related billing inquiries, latest phones price plans and if its applicable to their credit status
- Sell phone plans to interested customers according to their budget and needs
- Troubleshoot data and signal issues
- Walk the customers through website portal and online app
ALORICA
Feb 2017 – Feb 2018
IT Park Lahug Cebu, Philippines
Technical Support Representative
> Troubleshoot cable tv issues with residential customers such as black screen, snowy screen, No signal, channel not showing with error message, PPV not playing
> Offer TV cable plans according to the customers preference
> Offer loyalty plans for long-time customers to renew contract
> Address and resolve billing issues
> Evaluate if new technician is needed or if it's a defective cable box.
> Upsell protection plans
Sykes Asia Inc.
May 2015 – Nov 2016
Cebu, Philippines
Customer Service Representative
>Offshore customer service representative n a big telco company in the US for prepaid mobile phones and prepaid plans.
>Offering mobile plans by matching data or minutes according to the customer's needs
> Provide solution with customers' complaints
>Troubleshoot online app installation and walk them through how they can process payments online or check their data usage and remaining minutes.
>Activate new simcard on their account with the same phone number or assist with their mobile number change request.
>Assess if the customer is eligible for credit request