Jaymin Desai, Configuration Support Specialist, Support Specialist

About

Hello, I have more than 15 years of experience in providing support for procurement, sourcing, and supplier management application interface configuration within a "SaaS Solution Provider" company. Highly experienced in providing customer support by configuring & troubleshooting issues. Proficient in the areas of customer services and customer relationships. Currently, I am involved in the following responsibilities: • Configuring Project Workflow, Customer Dashboard, RFQ, Bid Collectors, Auctions, Forms and Questions for Supplier Registration Process, Workflow for PR, and Contracts • Created - designed forms and templates for RFQs, projects, and contracts. • Configured Forms and Grades for Supplier Assessment purpose • Configured templates for the Supplier Risk Assessment Process • Configured Scorecards and scoreboards to assess Supplier Performance • configured or created user roles and divisions for User Management • Created Categories and KPIs for Contracts • Configured Shopping Showcase • Basic System configuration for Sourcing and Procurement environments • Assisting in configuring Demo Environments Responsibilities covered during my previous experience: • Involved in providing on-site and off-site implementation support for various Call Recording and Call Center applications • Performed manual testing of various telecom applications • Guide the customer through the Windows interface and resolve their issues. I am looking for a Job in a suitable position. Please feel free to contact me for any further inquiries. Regards, Jaymin

Experience

Confidential (NDA)

Jan 2010 – Present

Ahmedabad

Configuration Support Specialist

• Experienced in Configuring application backend interface for sourcing and procurement. • Configuring Project Workflow, Dashboard, RFQ, Bid Collectors, Auctions, Forms and Questions for Supplier Registrations process, Workflow for PR & Contracts • Created - designed forms and templates for RFQ, Projects and contracts • Configured Forms and Grades for Supplier Assessment purpose • Configured templates for Supplier Risk Assessment Process • Configured Scorecards and scoreboards to assess Supplier Performance • Configured/created user roles & divisions for User Management • Created Categories and KPIS for Contracts • Configured Shopping Showcase • Basic System configuration for procurement & sourcing environments • Suggesting solutions to problems in a positive, constructive, rational and informed manner • Experienced in providing customer support through Email, Chat & Call. • Working under pressure to meet the set targets. • Assisted in configuring Demo environments.

Intellicon Pvt. Ltd.

Aug 2008 – Jan 2010

Ahmedabad

QA Engineer

•Providing on site implementation support for various Call Recording & Call Center applications like IntelliContact-VL, IntelliConsol, IntelliSContact & IntelliMeet. •Performed manual testing of various telecom applications •Interacted with the developers & customers at the time of Change Requests

Volt Human Resources

Dec 2006 – Mar 2007

Toronto

Technical Support Specialist

• Guide customer through the windows interface. • Communicate through email in a professional manner. • Guide and educate the customer during the troubleshooting issue. • Guide the customer to solve the OS (Windows Vista) related problems. • Document symptoms and troubleshooting steps clearly. • Troubleshoot and maintain computer network and common PC hardware and OS problems.

iTech software solutions

Jul 2006 – Dec 2006

Toronto

Network Technician

• Install and configure PC hardware such as network cards, hard drives, etc., • Install and configure PC Software, Wireless Networks and wireless routers. • Managing Network Security. • Troubleshoot and maintain computer network and common PC hardware and OS problems

TULIP Enterprise

Aug 2003 – Aug 2005

Vadodara

Hardware-Network Engineer

• Assembling Computers and Setting up small office networks. • Performed software installation as per the client’s requirements • Configure network and internet connections. • Fault finding and repairing them on single PC basis. • Giving training to the clients according to the company’s project.

NEEL -NET Enterprise

Jul 2000 – Jul 2003

Vadodara

Network Engineer

• Assembling Computers and Setting up small office networks. • Performed software installation as per the client’s requirements • Fault finding and repairing them on single PC basis. • Giving training to the clients according to the company’s project. • Perform marketing & selling of hardware parts

Education

Jaipur National University

Jan 2012 – Dec 2014

Masters in Computer Applications, Computers

Niagara College

Sep 2005 – Mar 2006

PG Diploma in Computer Network Operations, Computer Networks

Gujarat University

Jul 1997 – Mar 2000

Bachelor of Science, Chemistry

Jaymin Desai

Configuration Support Specialist, Support Specialist

Skills

Languages