Hello,
I have more than 15 years of experience in providing support for procurement, sourcing, and supplier management application interface configuration within a "SaaS Solution Provider" company. Highly experienced in providing customer support by configuring & troubleshooting issues.
Proficient in the areas of customer services and customer relationships.
Currently, I am involved in the following responsibilities:
• Configuring Project Workflow, Customer Dashboard, RFQ, Bid Collectors, Auctions, Forms and Questions for Supplier Registration Process, Workflow for PR, and Contracts
• Created - designed forms and templates for RFQs, projects, and contracts.
• Configured Forms and Grades for Supplier Assessment purpose
• Configured templates for the Supplier Risk Assessment Process
• Configured Scorecards and scoreboards to assess Supplier Performance
• configured or created user roles and divisions for User Management
• Created Categories and KPIs for Contracts
• Configured Shopping Showcase
• Basic System configuration for Sourcing and Procurement environments
• Assisting in configuring Demo Environments
Responsibilities covered during my previous experience:
• Involved in providing on-site and off-site implementation support for various Call Recording and Call Center applications
• Performed manual testing of various telecom applications
• Guide the customer through the Windows interface and resolve their issues.
I am looking for a Job in a suitable position. Please feel free to contact me for any further inquiries.
Regards,
Jaymin
Experience
Confidential (NDA)
Jan 2010 – Present
Ahmedabad
Configuration Support Specialist
• Experienced in Configuring application backend interface for sourcing and procurement.
• Configuring Project Workflow, Dashboard, RFQ, Bid Collectors, Auctions, Forms and Questions for Supplier Registrations process, Workflow for PR & Contracts
• Created - designed forms and templates for RFQ, Projects and contracts
• Configured Forms and Grades for Supplier Assessment purpose
• Configured templates for Supplier Risk Assessment Process
• Configured Scorecards and scoreboards to assess Supplier Performance
• Configured/created user roles & divisions for User Management
• Created Categories and KPIS for Contracts
• Configured Shopping Showcase
• Basic System configuration for procurement & sourcing environments
• Suggesting solutions to problems in a positive, constructive, rational and informed manner
• Experienced in providing customer support through Email, Chat & Call.
• Working under pressure to meet the set targets.
• Assisted in configuring Demo environments.
Intellicon Pvt. Ltd.
Aug 2008 – Jan 2010
Ahmedabad
QA Engineer
•Providing on site implementation support for various Call Recording & Call Center applications like IntelliContact-VL, IntelliConsol, IntelliSContact & IntelliMeet.
•Performed manual testing of various telecom applications
•Interacted with the developers & customers at the time of Change Requests
Volt Human Resources
Dec 2006 – Mar 2007
Toronto
Technical Support Specialist
• Guide customer through the windows interface.
• Communicate through email in a professional manner.
• Guide and educate the customer during the troubleshooting issue.
• Guide the customer to solve the OS (Windows Vista) related problems.
• Document symptoms and troubleshooting steps clearly.
• Troubleshoot and maintain computer network and common PC hardware and OS problems.
iTech software solutions
Jul 2006 – Dec 2006
Toronto
Network Technician
• Install and configure PC hardware such as network cards, hard drives, etc.,
• Install and configure PC Software, Wireless Networks and wireless routers.
• Managing Network Security.
• Troubleshoot and maintain computer network and common PC hardware and OS problems
TULIP Enterprise
Aug 2003 – Aug 2005
Vadodara
Hardware-Network Engineer
• Assembling Computers and Setting up small office networks.
• Performed software installation as per the client’s requirements
• Configure network and internet connections.
• Fault finding and repairing them on single PC basis.
• Giving training to the clients according to the company’s project.
NEEL -NET Enterprise
Jul 2000 – Jul 2003
Vadodara
Network Engineer
• Assembling Computers and Setting up small office networks.
• Performed software installation as per the client’s requirements
• Fault finding and repairing them on single PC basis.
• Giving training to the clients according to the company’s project.
• Perform marketing & selling of hardware parts
Education
Jaipur National University
Jan 2012 – Dec 2014
Masters in Computer Applications, Computers
Niagara College
Sep 2005 – Mar 2006
PG Diploma in Computer Network Operations, Computer Networks