Jean Marc Kabamba Wa Kabamba, Translator ,Researcher, Interpreter, Voice over artist, Transcriber

About

I am a people-focused and committed professional with over 6years of experience having worked in different positions and currently working as a Client Success Representative at Credit Pros. I am qualified in spearheading comprehensive organization operations and am dedicated to bettering the customer experience with reliable product education, timely assistance, helpful feedback, and respectful conflict management response. I am also proficient in preparing project schedules, planning, coordinating, and monitoring hence I am able to combine complex assignments and improve processes to increase proficiency in project development and execution coupled up with strong leadership skills. I am excellent in working with others to achieve a certain objective in time and with excellence. I am also reliable and dependable and often seek new responsibilities within a wide range of employment areas. I am currently seeking to position myself in a thriving, growing organization, this will allow me to diversify my skills proactively and to exceed organizational goals, in line with my language skill I have good manipulation as well as a good understanding of Lingala, French, English and Swahili, I have directed several projects both in Lingala and in English from advertisement, coming to movies, interviews, translation, and documentaries

Experience

clodworkers

Aug 2023 – Present

remotely from kenya

chatmoderrator

A chat moderator i am the one who oversees and manages online conversations, making sure that they follow the rules and standards of the platform or community. I work on different online platforms, such as chat rooms, forums, social media groups, as well as online communities.

The Credit Pros

Jul 2020 – Present

remotely from Kenya

client customer service agent

as a customer representative my responsibilities included the following:Answering phone calls, emails, chats, or other channels of communication from customers. • Listening to customers' needs and concerns, and providing them with accurate and helpful information. • Resolving customer problems, or escalating them to the appropriate department or person if needed. • Processing customer orders, payments, refunds, or exchanges. • Following up with customers to ensure their satisfaction and loyalty. • Keeping records of customer interactions and transactions, and updating customer databases. • Working with other Customer Care Representatives and colleagues to achieve company goals and standards. • Learning about the company's products, services, policies, and procedures, and staying updated on any changes or updates.

SAVE THE CHILDREN

Aug 2023 – Nov 2023

DRC

FILD RESEARCHER

A field researcher I have conducts research and collects data in natural or real-world settings ,I've worked can work in various fields, I've also collect data for academic, governmental, and private organizations. with the following responsibilities: Planning and designing field research projects, including defining the research questions, objectives, methods, and ethical considerations. • Conducting fieldwork, such as observing, interviewing, surveying, sampling, measuring, or testing the subjects or phenomena of interest, using various tools and techniques. • Recording, organizing, and analyzing the data collected, using software, statistics, or qualitative methods. • Writing and presenting reports, articles, or papers based on the findings and implications of the field research. • Collaborating and communicating with other field researchers, supervisors, clients, or stakeholders, and following the standards and protocols of the field research organization.

African voices dubbing company

Mar 2016 – Oct 2019

NAIROBI

translator

Asa translator I am someone who converts written or spoken content from one language to another, while preserving its meaning, context, and nuances. I also facilitate effective communication between individuals, organizations, and cultures that speak different languages, working across a wide range of fields, such as literature, business, legal, medical, technical, and diplomatic contexts. I therefore possess a deep understanding of both the source and target languages, as well as cultural nuances, to ensure that the translated content accurately conveys the intended message while maintaining the tone and style of the original text. Beyond direct translation, I also have the ability to capture idiomatic expressions, colloquialisms, and cultural references to deliver a translation that feels natural and culturally relevant.

Education

THE CATHOLIC UNIVERSTY OF EASTERN AFRICA

Aug 2020 – Nov 2023

MASTERS DEGREE , PROJECT PLANING AND MANAGEMENT

the Catholic University of Eastern Africa

Aug 2014 – Nov 2019

BACHELOR OF ARTS, POLITICAL SCIENCE AND SOCIOLOGY

Jean Marc Kabamba Wa Kabamba

Translator ,Researcher, Interpreter, Voice over artist, Transcriber

Skills

Languages