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Jean Rose Aguirre

Email and Chat Expert, Excellent Customer Service, Claim Specialist HIRE ME

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Intro
Iloilo City, Philippines
Studied Broadcasting at West Visayas State University
Insurance
Joined July 13, 2024

Skills

Languages

English
-
Fluent
About
I have a proven track record of more than 15 years of experience in customer service, including 6 years of taking inbound and outbound calls, 7 years assisting customers via email and chat and 2 years in medical claims. I am known for my strong organizational skills which allows me to collaborate effectively with teams, increased productivity and improved performance.
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Experience
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Income Insurance Limited
Jun 2022 – Jun 2024
Singapore
Medclaim Officer
Assists claims clarification, findings and appeal via email. Explained claims outcomes. Able to review claim appeal matters. Assists 2nd level claims issues. Managed medclaim mailbox and assign cases/emails to colleagues Do claims recovery to clients
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TDCX (MY) SDN BHD
Sep 2020 – Jun 2022
Malaysia
Risk Officer
Assist Small - Medium Business clients via email and chat on account enquiries. Assists on application, billing and disputes Walk through user on navigating their dashboard Trained for Risk reviews where we help on account verification and Risk related issues Able to identify prohibited accounts and help user during account verification Assist and guide newbies/other colleagues on their enquiries and clarification about cases received via slack channel
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United Overseas Bank Centre of Excellence (M) SDN BHD
Oct 2013 – Jul 2020
Malaysia
Senior Officer
Assists credit/debit card applications, billing issues, and other account concerns Assists retail account inquiries and other unsecured account facilities Provide assistance on Premium Account Holders Provide assistance via email/mail/chat Manage escalated call Managed email mailbox, email assignment, vetting Investigate on complaint cases with relevant department Skilled on email handling and vetting. Handles a team and monitor their progress
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Convergys
Oct 2010 – Sep 2013
Philippines
Customer Service Associate
Assists billing, accepts payment, and offer products that helps customer manage their credit cards. Assist inbound calls.
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Teletech Customer Care Management Phils. Inc
Aug 2008 – Sep 2010
Philippines
Customer Service Representative
Assists phone billing and troubleshooting concerns
Education
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West Visayas State University
Jun 2004 – Mar 2008
Bachelor in Broadcasting, Broadcasting
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