Solution-driven Client support specialist with over 25 years of experience in client implementation, technical support, system operations, communications, and business growth. Industries include wholesale, distribution, and financial services. A team player who is able to apply insights and analytics to produce exceptional results. I possess the ability to work in a collaborative group and adapt to a constantly evolving work environment, applying problem solving methods when necessary. I approach all situations and challenges with enthusiasm whiling maximizing productivity. I've successfully coordinated and managed various projects for upper managements as required by the company using company core values.
Expertise:
* S2K
* AS400
* MS Excel
* MS Office
* Report Writing
* Risk Assessment
* Delegating Tasks
* Operation Director
* Travel Arrangements
* Budget Management
* Process Improvement
* Complex Problem-Solving
* Cross-Functional Collaboration
* 15+ yrs client facing high performance service
Superpowers:
🪄 Empathy
🪄 Organization
🪄 Collaborative Support
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Experience
Cornell Scott
Jan 2023 – Present
USA
Executive Assistant
Managing a complex calendar that includes scheduling meetings and travel, video conferences, off-site and internal events for the CEO & Executive team and the Board of Directors
Serving as a first point of contact for the CEO and developing systems to prioritize the executive’s time
Providing appropriate materials to prepare the CEO in advance of meetings
Drafting correspondence and memoranda, drafting & editing meeting minutes, creating PowerPoint slides, answering, and screening the senior executive’s phone calls and directing inquiries to the proper party within the team
Making travel arrangements (airline and hotel reservations) and processing expense reports
Overseeing timely receipt of Board and Audit Committee materials from responsible parties, reviewing, and coordinating delivery to Board members; providing backup support to the General Counsel Executive Assistant for Board members as needed including material preparation
Overseeing the office services function for the office with appropriate facilities representatives including safety and security protocols, and maintenance of the copy room, & office supplies
Establishing and maintaining effective cooperative professional business relationships with all levels of management, associates, and outside clients
Acting as a creative problem solver, liaison, and facilitator in managing support responsibilities
Acting as a lead on the facilitation and coordination of communications and administrative procedures across the Executive Assistant team
Creating and supportive a collaborative and inclusive work environment across all Executive Assistants in the company, both in this office and across sites throughout the company
Coordinating conference/meeting room set up, ordering catering, and coordinating meeting logistics for the CEO and board members
EBP Supply Solutions
Jun 2014 – Dec 2022
USA
Client Solutions Expert
Answer customer’s calls in a prompt, friendly and professional manner.
Interface directly with customers either by telephone, electronically or face-to-face.
Process orders, forms, applications, and requests.
Assist in increasing sales and profitability to each account by suggesting new and complementary products to our customers.
Optimize fill rates by providing subs for items out of stock or discontinued.
Keep record of all backorders.
Respond promptly to customer inquiries.
Assist customers with special needs and requests (quotes, road net, special order, faxing of credit applications. etc.)
Participate in all sales promotions and offer them to our customers.
Communicate problems/needs to the customer service manager,
Communicates information, problems, and customer request to his/her sales consultant
