I believe that I am a good fit for the customer service role because I have the following skills and qualities:
Empathy: I am able to understand and relate to the customer's situation, even if I am not experiencing it myself. This allows me to provide them with the support and understanding they need.
Communication: I am a clear and concise communicator, both verbally and in writing. I am also able to adapt my communication style to the customer's needs.
Problem-solving: I am able to identify and resolve customer problems in a timely and efficient manner. I am also able to think creatively and come up with solutions that meet the customer's needs.
Teamwork: I am a team player and I am able to work effectively with others to achieve common goals.
Professionalism: I am a professional and I am able to maintain a positive attitude even when dealing with difficult customers.
In addition to these skills and qualities, I am also a fast learner and I am always willing to go the extra mile to help customers. I am confident that I would be a valuable asset to your team.
I am confident that I have the skills and qualities that you are looking for in a customer service representative. I am eager to learn more about your company and the customer service role. Thank you for your time and consideration.
Experience
PayPal
Nov 2019 – Mar 2023
Philippines
Senior Customer Solutions Teammate
•Disputes and Claims Teammate
-file a dispute case and answer related questions about disputes
•Limitations Teammate
-resolve accounts limitation
-advised customers of the limitations added to their account
-do a risk review on accounts and apply limitation/restriction if applicable
•Mentoring
-supported new hires with their training
-created a deck for training
•ICA/SME
-answer escalation and consultation calls
-working on tickets related to limitations
-do a risk review on accounts and apply limitation/restriction if applicable
-doing refresher courses for tenured teammates
