Jessi Altrock

Frontend Developer

Message

Intro

Belmont, MA, United States

Member Advocate at Healthcare Financial, Inc.

Studied Frontend Web Development at Skillcrush

Studied Culinary Arts at Schenectady County Community College

Studied Anthropology at SUNY Oswego

Internet

jaltrock.github.io/jaltrock-portfolio

Joined December 10, 2024

Skills

Languages

English

Native or Bilingual

About

I'm a frontend developer with experience building websites.

Experience

Healthcare Financial, Inc.

Jun 2021 – Present

Quincy, MA

Member Advocate

● Conduct outreach to over 100 patients per week who may qualify for Social Security Disability benets, and assess their eligibility. ● Collect necessary information to complete and submit applications for benets with a success rate of 92%. ● Follow up on applications with the Social Security Administration and maintain contact with applicants throughout the process. ● Assist with training of new team members.

Mamaleh's Delicatessen

Jan 2020 – Jan 2021

Cambridge, MA

Pastry Chef

● Led team of 5 in a high volume restaurant, including training of new team members, writing schedules, planning daily tasks. ● Grew takeout and delivery business during Covid, resulting in a 30% increase in sales. ● Coordinated deliveries, production, and scheduling for busy holiday seasons and large catering events.

Flour Bakery + Cafe

Aug 2014 – Jul 2019

Boston, MA

Pastry Chef

● Led team of 6 in a high volume bakery, and created plans for team members’ growth and development. ● Oversaw production and deliveries for large catering events, growing catering business by 50%. ● Conducted hiring process of new team members, including interviewing, staging, onboarding, and training.

Anthem Blue Cross and Blue Shield

Apr 2007 – Aug 2014

Albany, NY

Customer Care Advocate

● Assisted over 50 health plan members daily with questions about benets, claims, enrollment in a busy call center environment. ● Performed quality control all of the call center’s outgoing correspondence for a staff of 25.

Education

Skillcrush

Jan 2024 – Jul 2024

Certificate, Frontend Web Development

Schenectady County Community College

Aug 2010 – May 2013

A.O.S., Culinary Arts

SUNY Oswego

Aug 2003 – May 2007

B.S., Anthropology