Jessie-Ann Wright

Customer Service Expert

Message

Intro

Kingston, Jamaica

Studied English Language and Mathematics at Mona high school

Telecommunications

Joined November 4, 2022

Skills

Languages

English

Fluent

About

Dedicated individual with experience handling customer issues via telephone, email, and chat. With proven ability to handle customer queries, troubleshooting, and sales, while building good customer relations.

Experience

Ibex Global Services

Aug 2019 – Jun 2021

Lots 22 – 28 & 36 Portmore Pines Plaza, St. Catherine

Customer Service Associate

I was signed with resolving customer dispute, placing orders and building customer relations. While at Ibex Global I also did sales, cross selling and up selling.

Sutherland Global Services

Oct 2017 – Aug 2019

30-34 Knutsford Boulevard Kingston 5 · Kingston

Customer Service Associate

I was assigned with handling customer orders and Complaints about product's/Service. I strived for quick issue resolution on the first basses call to avoid escalations. Providing exceptional customer service was my priority.

Education

Mona high school

Sep 2011 – Jun 2016

High school diploma , English Language and Mathematics