I'm a hardworking and driven sales management professional equipped to revitalize sales
operations and align procedures to maximize profits and client acquisition. Successful at
improving sales procedures to streamline and strengthen processes. Multifaceted leader with
analytical and diligent approach to building and leading strong teams.
Experience
Cryptofx Pro
Sep 2021 – Feb 2022
kyiv, Ukraine
Customer Service Specialist
1. Used consultative techniques to understand customer needs and make strategic
referrals to business partners.
2. Achieved high satisfaction rating through proactive one-call resolutions of customer
issues.
3. Maintained customer satisfaction with forward-thinking strategies focused on
addressing customer needs and resolving concerns.
4. Provided primary customer support to internal and external customers.
5. Offered internal and external customers first-rate customer service to maximize
satisfaction and business success.
6. Recorded product or service failure complaints and notified appropriate departments.
7. Addressed customer complaints and mitigated dissatisfaction by employing timely and
on-point solutions.
8. Resolved concerns with products or services to help with retention and drive sales.
Imperial Times Investment
Mar 2021 – Sep 2021
kyiv, Ukraine
Sales Representative
1. Created professional sales presentations and seminars to effectively demonstrate
product features and competitive advantages.
2. Developed and delivered engaging sales presentations to convey product benefits.
3. Met with existing customers and prospects to discuss business needs and recommend
optimal solutions.
4. Boosted brand awareness, implemented promotional campaigns, and employed sales
tactics as part of territory development.
5. Evaluated inventory and delivery needs and optimized strategies to meet customer
demands.
6. Retained excellent client satisfaction ratings through outstanding service delivery.
7. Organized sales paperwork, presented proposals, and finalized contracts.
8. Increased sales by offering consultation on products and services and applying
customer service and up-selling techniques.
