John Aries Asuncion

Customer Service| Short-term Rental Expert | Lead Generation

Message

Intro

Philippines

Consumer Services

Joined November 11, 2023

Skills

Languages

English

Native or Bilingual

About

With over 7 years in customer service, I've learned the ins and outs of creating positive client experiences. -Developed expertise in troubleshooting technical issues, resolving billing inquiries, and providing accurate service information with Comcast and AT&T. -With Airbnb, I developed a deep understanding of short-term rental ownership. I can help you manage your business efficiently and provide your guests with a five-star experience. As a Virtual Assistant, I specialize in lead generation and appointment setting by writing personalized cold emails. I'm committed to bringing my versatile skill set to new challenges, always aiming to make a significant contribution wherever I go.

Experience

The Recover Firm

Jul 2022 – Aug 2023

Remote

Client Services Consultant

-Lead Generation -Increased booked Appointments through personalized cold emails -Social media content management and creation -Conducting thorough Research, and other Adhoc tasks

24-7 Intouch

May 2018 – Aug 2021

Philippines

Support Ambassador

Helped Airbnb hosts and guests resolve any issues before, during, and after reservation.

Convergys

Apr 2016 – Mar 2018

Philippines

Customer Service Representative

Assisted new At&t Customers who's calling about the status of their installation appointment and service activation.

STARTEK Philippines

Nov 2014 – Dec 2015

Philippines

Customer Service Representative

Responded to customer calls regarding internet connection issues, service upgrade, and questions/inquiries about their bill.