JOnathan JOseph

GRAINGER

Jan 2019 – Jul 2023

PANAMA

Cross reference analyst- Sales support analyst

Cross-Reference existing customer product information and details to an equivalent Grainger producto. Responsible for pulling customer project from the Cross Reference system and enter specific project information to support critical business metrics associated with each customer opportunity. Utilize Microsoft Excel functions such as formatting, sorting, filtering, etc. to process and finalize customer cross-reference opportunities . Assess and evaluate customer product information to understand the quality of data provided and type of products to cross-reference and then determine best approach for completing the work in the most effective and timely manner. Use information available to make quick and logical decisions. Understand your options, anticipate consequences and involve others that might be impacted. Cross Reference Analyst. Follow procedures and perform routine tasks with care and attention to detail Use effective methods and techniques using Internet search engines.

Grainger

Jan 2019 – Jul 2023

PANAMA

Cross reference analyst- Sales support analyst

DELL - NTT DATA

Jan 2016 – Jan 2019

PANAMA

Helpdesk senior associate

Diagnosis and troubleshoot problems with computer systems, including hardware and software, email, network and peripheral equipment. Provide Audio/remote /user support as needed. Perform maintenance and troubleshoot of PC-based computers, iPads and peripherals. Installation of new hardware including computers, printers, projectors, scanners, and other peripheral equipment, perform PC OS upgrades. Mobile Operating System Working withTicketing system remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. Serves as company liaison with customer on administrative and technical matters Provide level 1 technical support and incident management service desk functions.

Dell - NTT Data

Jan 2016 – Jan 2019

PANAMA

Technical Support Senior Agent - Customer service

Bahia Principe Hotels

Jan 2014 – Jan 2016

Customer service supervisor

Deal directly with customers either by telephone, electronically or face to face respond promptly to customer inquiries handle and resolve customer complaints obtain and evaluate all relevant information to handle product and service inquiries provide pricing and delivery information perform customer verifications set up new customer accounts process orders, forms, applications and requests organize workflow to meet customer timeframes direct requests and unresolved issues to the designated resource manage customers' accounts keep records of customer interactions and transactions record details of inquiries, comments and complaints record details of actions taken prepare and distribute customer activity reports maintain customer databases manage administration communicate and coordinate with internal departments follow up on customer interactions provide feedback on the efficiency of the customer service process.

Royal Caribbean cruises

Jan 2011 – Jan 2014

Worldwide

Ship security officer

Help customer with every problem they have onboard of the vessel, any problem between passengers I was in charge of solving the issue in a polite and professional way. • Total control of the gangway and all control access of the ship; preserve the order onboard within passenger’s area and crewmembers. • Report any damage in safety equipment to the Safety officer and watch keeping around the whole ship in all open deck and restricted areas. • CCTV control of the Hotel and Deck Department. • Tender driving when the Bosun was short of Quartermasters. • Conducting security inspections at regular intervals of time to ensure that proper security steps are taken • Ensure that the ship’s crew is properly trained to maintain a high ship security level • Enhance security awareness and vigilance on board ship.

DELL

Jan 2010 – Jan 2011

PANAMA

Technical support associate

Provides first-level technical support on Dell supplied products and/or peripherals using documented procedures and available tools Provides first-level technical support on Dell Supplied software and applications to the point of installation and basic use, or to the level of service appropriate to the warranty offered on the product Uses troubleshooting techniques and tools to identify technical defects/issues Actively supports the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident Maintains knowledge of Dell's product line and service offerings along with future industry products and technologies Attends required technical training sessions and makes effective use of assigned lab time Complies with schedule adherence to ensure overall service level targets are achieved Identifies and provides input on unique or recurring customer problems Diagnosis via telephone, computer systems, and servers/storage software systems within standard time frames. Escalation of issues to the Product Support team in order to resolve the issue of the customer. Analytical, articulate, result-oriented and provide excellent follow-up. Maintain accurate call logging and tracking into Helpdesk database. Learned excellent communication skills and the ability to work with diverse range of people with varying levels of technical understanding and ability in international environment.

CMS Panama

Jan 2008 – Jan 2010

PANAMA

Data entry analyst

Duties: Handle paperwork from USA Bankruptcy and Foreclosure agencies. Read complete paperwork and correct all mistakes before sending it back to USA office. USA Home finance system and Law system • Review mortgage loan and eviction documents. Identify issues with information, Input information into the company software, read source data and enter information in specific data fields within the database. Proofread information for accuracy. Compile, sort and verify accuracy of data, compare data with source information and locate and correct data entry errors.

Skills

Languages