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Jose Marie Antonio Acupinpin

Team Manager / Team Leader

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Intro
Quezon City, Philippines
Telecommunications
Joined June 25, 2023

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About
Technical Support representative with 5 years experience and 3 years experience in leadership.
Experience
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Concentrix
Nov 2022 – Dec 2023
Cubao Quezon City
Team Leader
Providing SLA, policy and procedure alignment. Handling complaints and dissatisfactions.
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Alorica
Mar 2021 – Dec 2022
Eton Centris
Team Manager
Handles the team, providing feedback and coaching
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Alorica
Mar 2021 – Dec 2022
Eton Centris
Team Manager
Handling team KPI’s while providing feedback and coaching session
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Alorica
Jun 2020 – Mar 2021
Eton Centris
Senior Representativr
Providing real time assistance and feedback
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Alorica
Apr 2018 – Jun 2020
Eton Centris
Technical Support Represetative
Handling customer queries for billing and troubleshooting
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