Joy Okparakunne

Customer Support Specialist

Message

Intro

Lagos, Nigeria

Studied Independent Travel Manager at Dreamport Management (DIFC) Ltd

Studied On Demand IT Skills at Digital Witch Support Community

Studied Biotechnology at Federal University of Technology Owerri

Airlines/Aviation

Joined November 13, 2024

Skills

Languages

English

Fluent

Igbo

Native or Bilingual

About

I'm a Customer Support Specialist with more than 2+ years of experience in helping customers resolve their issues and I possess the relevant skills, experience, and passion to engage customers and win their trust and loyalty. I am proficient in CRM tools such as HubSpot, Slack, Teams etc and workflow tools such as Trello, Monday.com. I'm a team player who believes in collaborating with others and supporting my team in achieving our goals. I’m also a strong communicator who can listen actively and express my ideas clearly and persuasively. My positive attitude, time management skills, work ethics, and long-term goals align with the job requirements is what set me apart.

Experience

Accent Care Home Health services

Jan 2023 – Sep 2024

Lagos, Nigeria

Professional Care Assistant

We assistant health care professionals to deliver top-notch services to patients who could not direct self care. We assisted them with their daily living activities like While directing these care, we kept record of their progress. Record keeping is a huge part of Caregiving.

FIL&MEL International CO. NIG LTD

Jan 2021 – Jan 2023

Lagos, Nigeria

Customer Service Representative

I showed excellent leadership, management, customer service and multitasking skills. Identified customer's needs with 85% accuracy successfully matching them with services increasing sales conversions. Successfully resolved escalated issues leading to a 20% improvement in customer retention.

Education

Dreamport Management (DIFC) Ltd

Aug 2024 – Oct 2024

Independent Travel Manager

Digital Witch Support Community

Apr 2024 – Jun 2024

On Demand IT Skills

Federal University of Technology Owerri

Sep 2007 – Nov 2012

B.Tech, Biotechnology