Judith Chilaka , I am a focused and talented customer service experience support with more 7years experience who is enthusiastically dedicated to exceeding e

About

I am a focused and talented customer service experience support with more 7years experience who is enthusiastically dedicated to exceeding expectations and maintaining robust and productive working relationships while recognizing and promoting business value. I am an innovative and goal oriented person with solid and tenacious work ethic. An awesome human who believes in continual self-development, balancing multiple tasks in environments that are time-sensitive, besides providing high profile interpersonal skills and top-level organizing approach. I have worked with Companies in an official and unofficial capacity to help facilitate healthy and long-term relationships between them and their customers. I am readily available and can work more than 40hrs in a week.

Experience

Patricia Technologies Limited

Oct 2018 – Dec 2021

Nigeria

Customer Service Experience Support

Because I know that when it comes to providing a great customer service experience, there is only one opinion that matters and that is my customers; the best way I am sure I am meeting my customers expectation is to ask them via customer satisfaction (CSAT) survey. *I frequently send my customers survey requesting their feedback on the support they received. *I offer different methods of communication platform/channel because I know customers believe having options is part of a good customer service experience. *Proven track record in resolving product/service issues, troubleshooting problem as well as provision of technical assistance to customers. *Escalation of tickets to product managers and technical support personnel when necessary and flagging of accounts in line with reports from agents upon resolution. *Dutifully provides information about my company special offerings, engagements and upselling related products/services. *Proactively interacting and engaging with customers via different social media handles as well as monitoring brand mentions.

Oxford Investment Limited, Lagos, Nigeria

Jan 2016 – Jan 2018

Nigeria

Team Lead-Customer Service Representative

• I have proven experience as a customer success representative on evaluation and prioritization of customer needs. •Having worked as a team lead-customer service personnel, I have proven record in multitasking speedily and accurately. • As a customer service lead, I assisted our new agents in gaining knowledge with the use of customer relationship management (CRM) software for efficiency, thereby providing a more conducive platform for effective interaction between us and our customers • With diligence, I effectively and dutifully escalate customer’s complaints/issues to line manager and technical support personnel as well as well as following up, upon resolution. • Manage large amount of inbound calls • Built sustainable relationships and trust with customer accounts through open and interactive communication • Proven experience in conducting periodic review and evaluations of my team members. • Ability to train, onboarding using excellent skills as well as monitoring new employees. • Provision of accurate, valid and complete information required by using the right standard operating system procedure and software tools for effective workflow and communication. Ability to implement a multichannel support platform for effective communication with clients and amongst my team members.

Mirah Ecommerce Company, Ikeja, Nigeria

Jan 2014 – Jan 2016

Nigeria

Customer Service Representative

• Proven track record in responding quickly and swiftly to customers because I know that a quick response makes a customer feel like a priority and tops the list of what customers require for a good service experience. I amazingly built a culture of caring while developing awesome customer service experience by providing swift and helpful service that gets my customers back on their feet when the run into trouble. •I analyze and create plan for engaging the target market. •Ability to achieve a desired goal as a sales person through cold calling. •Ability to answer both general/specific customer questions about my company’s products and services. Processing incoming orders, transactions as well as handling order cancellations, product returns or exchange • Dutifully handles customers complaints, escalating technical issues to technical engineers and following up upon resolution. • Ability to connect with the buyer before the decision stage and this happens during the buyer’s journey. • Dutifully carryout my duties with total adherence to supervisors, company policy and work ethics. • Well grounded with the use of Microsoft word, Microsoft excel and software tools needed for work efficiency.

Education

Micheal Okpara University of Agriculture. Umudike, Abia State, Nigeria

Jan 2010 – Jan 2014

B.Sc, Microbiology

Judith Chilaka

I am a focused and talented customer service experience support with more 7years experience who is enthusiastically dedicated to exceeding e

Skills

Languages