Judy Ann Materiano, CUSTOMER SERVICE REPRESENTATIVE

About

I was born and raised in Santa Rosa City, Laguna and graduated from Polytechnic University of the Philippines Santa Rosa Campus with a bachelor’s degree of Information Technology. I have 3 years and 6 months of experience in BPO industry. The most recent is with Bolton International Inc. Santa Rosa City Laguna. It lasted for about a year and my position was customer service representative. The client that I was assigned to is a US company called Bravely. During my stay in that program, my responsibilities was to schedule appointments for a coaching session, fixing a technical difficulty before, during and after the coaching session, answering customer inquiries coursed through chat and the mailbox with accuracy and efficiency. I also have Travel, Telecommunication and Health care experience.

Experience

BOLTON INTERNATIONAL

Mar 2021 – Mar 2022

TAGUIG CITY

CUSTOMER SERVICE REPRESENTATIVE

• Answer customer inquiries coursed through chat and the mailbox with accuracy and efficiency • Empathize with customers and prioritize needs • Engage and lead customers to a resolution they understand and can simulate through post-contact instructions or self- help tools that we will provide • Take ownership of challenging or persistent customer issues by following through to resolution and escalating when necessary • Follow recommended steps for resolution of customer concerns, for consistency and to ensure we have the right resolution • Document activities in the system and tools, and as directed by current action plans • Tech Savvy, ability to learn and master new customer system

TELETECH

Nov 2020 – Jan 2021

SANTA ROSA CITY

CUSTOMER SERVICE REPRESENTATIVE

• Correcting billing issues and maintain accuracy by educating staff on insurance requirements. • Communicating with internal and external customers regarding billing issues. • Assisting customers by providing account information and solutions with their billing issues while simultaneously determining areas of opportunity. • Managing customers billing issues for final resolution or arrangements.

CONCENTRIX

May 2019 – Oct 2020

SANTA ROSA CITY

CUSTOMER SERVICE REPRESENTATIVE

• Handling outbound sales duties. • Resolving billing questions and disputes. • Providing technical support for all sprint supported cell phones and wireless devices. • Performing all aspects of customer service including answering busy phone system. • Advising customers of special promotions. • Providing detailed information for various products. • Maintain positive feedbacks from customer surveys.

INTERGLOBE TECHNOLOGIES

Jul 2018 – Apr 2019

MUNTINLUPA CITY

TRAVEL CONSULTANT

• Speak with clients via e-mail and over the phone to discuss their domestic and international travel plans • Assisting with database management, creating itineraries, handling of bookings and travel documentation. • Arranges hotel and bed and breakfast accommodation locally, liaises with other centers to book accommodation further afield. • Answers general inquiries. • Process ordered food, baggage, seat and pets to be onboarded.

Education

POLYTECHNIC UNIVERSITY OF THE PHILIPPINES SANTA ROSA CAMPUS

Jun 2014 – May 2018

BACHELOR OF SCIENCE, INFORMATION TECHNOLOGY

Judy Ann Materiano

CUSTOMER SERVICE REPRESENTATIVE

Skills

Languages