K Cortes, Customer Service / Virtual assistant / English-Spanish

About

Customer Service with 3 years experience (calling, email and text messages) Biomedical Engineer with 2 years experience (As Service Engineer and Administrative Assitant) I love to learn new abilities and currently learning about data entry and data science. Spanish as native language and Advanced English

Experience

Wipro Limited.

Feb 2022 – Apr 2024

Guadalajara

Bilingual Customer Service Representative

Customer Service Representative. Renewing contracts. Following up customer inquiries and complaints though phone calls, chats and email. Processing applications, forms and addendums. Ensuring quality and customer satisfactions as always maintaing positive, empathetic, and professional attitude toward customers.

Comercial de Especialidades Medicas SA de CV

Apr 2020 – Jan 2021

Guadalajara

Support Engineer and Administrative Auxiliar

Service Engineer. Support in preventive and corrective maintenance of medical equipment. Staff training, installation and demonstration of medical equipment. Following up on quotes and sales for medical devices. Customer Service, solving customer inquiries. Organization and filling of documents, records, indicators and logs of service engineers. Participation in tenders directly or as support. Product Technical Specialist.

Education

Universidad de Guadalajara

Aug 2015 – Dec 2020

Biomedical Engineering, Biomedical Engineering

K Cortes

Customer Service / Virtual assistant / English-Spanish

Skills

Languages