Karan soni, Desktop Support Engineer

About

Dedicated and 2.8 Year experienced IT Specialist with expertise in O365 administration, Exchange Server, Active Directory, and hardware troubleshooting. Skilled in utilizing various O365 admin tools and possessing comprehensive knowledge of hardware systems. Aiming to contribute technical proficiency and problem-solving abilities to a dynamic IT team

Experience

Advatix - Logistic Supply Chain

Dec 2023 – Present

Gurugram

Desktop Support Engineer

Managed Office 365 environment, including user provisioning, license management, and security configurations. Administered Exchange Server, handling mailbox management, email routing, and troubleshooting mail delivery issues. Maintained Active Directory infrastructure, including user and group management, Group Policy implementation, and security protocols. Provided technical support to end-users, resolving hardware and software issues promptly and efficiently. Conducted regular system updates, patches, and upgrades to ensure optimal performance and security. Collaborated with cross-functional teams to implement IT projects and initiatives.Developed PowerShell scripts to automate repetitive tasks and streamline processes. Conducted hardware diagnostics and repairs, including desktops, laptops, printers, and peripherals. Implemented IT security measures to safeguard company data and systems against cyber threats. Documented IT procedures, guidelines, and best practices for knowledge sharing and training purposes.

TELEPERFORMANCE

Oct 2022 – Dec 2023

USA / Gurugram

IT Specialist | International Process

Provided Level 1/2 technical support to end-users, successfully resolving complex hardware and software issues. Assisted end clients in the English Support channel, addressing a wide range of technical issues. Collaborated with Level 3 support teams for escalated problems, ensuring timely resolutions. Delivered tech support services to over 75+ clients, leveraging a range of tech stack tools for seamless customer experiences. Assisted in configuring and maintaining servers, workstations, and peripherals. Managed user accounts and access permissions in Active Directory. Utilized incident management systems to track, document, and prioritize support tickets. Offered remote support for geographically dispersed employees, ensuring minimal downtime.

Tech Mahindra

Apr 2022 – Oct 2022

Noida

Service Desk Engineer / Customer Care Expert Flipkart

Provide prompt and efficient service desk support to end-users within a domestic process setting. Address technical issues related to Flipkart's platform, ensuring customer satisfaction and issue resolution. Demonstrate expertise in navigating domestic process intricacies, optimizing support workflows for enhanced efficiency. Collaborate with cross-functional teams to streamline communication and provide seamless customer experiences. Leverage strong problem-solving skills to troubleshoot and resolve a variety of customer queries and technical issues. Maintain a high level of customer care through effective communication and a customer-centric approach.

Education

JS University Shikohabad Kanthari, Uttar Pradesh

Aug 2021 – Jun 2024

Bachelor of Technology in Computer Science, Bachelor of Technology in Computer Science

Surya College of Engineering and Technology, Lucknow

Aug 2018 – Aug 2021

Diploma in Electronics/Telecommunication, Electronics/Telecommunication

Karan soni

Desktop Support Engineer

Skills

Languages