Kellisha Geban

Customer Care Advocate

Message

Intro

Belize City, Belize

Studied at Wesley College

Consumer Services

Joined December 28, 2022

Skills

About

Hi, my name is Kellisha Geban, and based on your requirements I would be perfect for this position. I have been in the telemarketing industry for 3 years and have experience in both warm and cold calls, selling software, hardware and services. I am very knowledgeable in researching contacts before connecting so I can tailor my approach to the target based on the client. I am able to read and stick to a script without sounding scripted. My strength is in sales, customer service, consumer goods, and services, in the industry of technology, hospitality, wellness, nutrition, and body care. I am dedicated and a fast learner who would be an immediate asset to your company. I look forward to hearing from you.

Experience

NGenious Solution

Aug 2022 – Dec 2022

New Jersey, United States

Appointment Setter

I was given the duty to call other companies and sell our services of Cloud Migration and if they were interested I would make an appointment for them to meet with the Cloud Specialist. I was also responsible for following up via email for the appointments to be a success.

Powur

May 2022 – Jun 2022

Santa Barbara California, United States

Appointment Setter

I was responsible for cold-calling potential customers in the Santa Barbara area and informing them of the benefits of going solar. If I got their interest I would then qualify them and set an appointment date so they can speak to the Solar expert.

JobGet

Jan 2022 – Feb 2022

Houston Texas, United States

Market Research Representative

We were appointed to call business places of all categories and advertise the recruiting app/site. While speaking to a manager we would offer them help setting up an account and then we would approve their account on the backend.

Lull

Jun 2021 – Dec 2021

Santa Barbara California, United States

Sleep Expert (Customer Support Rep)

I am responsible for taking incoming calls from customers and assisting in department or queries such as logistics, discounts and promotions, sales, product knowledge, and basic customer service. I was also responsible to make outgoing calls as well if a customer requested so or needed to be updated on any updates within their profile. I would also perform email handling and live chatting.

Ageras

Oct 2020 – Sep 2021

Pennsylvania, United States

Appointment Setter

I was responsible to call Accounting firms across the US and sell them a service that would provide clients to their business. I would also send emails to CEOs if they were not available for a call and get them to then set an appointment time and date.

TheCreditPros

Jan 2020 – Oct 2020

New York, United States

Sales Representative

I was responsible for receiving prequalified leads and then upselling a service that was meant to repair your credit score. If I was successful at selling this service I would then enroll said prospect into a program and then charge their credit or debit card for the enrollment fee. I would then transfer this new customer to a certified expert who would go on to repair their credit.

Lexington Law

Mar 2019 – Dec 2019

United States

Lead Qualifyer

I was responsible for cold calling and then performing a warm transfer to the headquarters of the company where the prospect/customer would then work on their credit. I was also qualifying leads for consolidation services.

Outsource Solutions

Jan 2018 – Feb 2019

Miami Florida, United States

Telemarketer

I was responsible to call US citizens and survey them on their political background and who they had voted for and were going to vote for. I would also inform them of political agendas or laws that were going to be passed in their area.

Education

Wesley College

Aug 2011 – Jul 2016

Social Science