Kelvin Tsutomu Shigueno

Customer service expert with a lot of will to learn and improove.

Message

Intro

Porto, Portugal

Waiter at Restaurante Varanda da Barra

Internet

Joined February 15, 2023

Skills

Languages

Portuguese

Native or Bilingual

English

Advanced

Spanish

Basic

About

I have been working in the customer service area for about 10 years now, going through a lot of different countries and working fields.

Experience

Restaurante Varanda da Barra

Jan 2020 – Present

Porto - Portugal

Waiter

Customer reception and attendance in a fast-paced environment, both physically and by phone. Over time, I got to lead the 8-people team as a backup manager, as well as analysing resumes of new hires.

Viva Ireland

Jan 2017 – Jan 2019

Dublin - Ireland

Client Manager

Responsible for receiving and attend to clients from all around the globe, which implied great study on cultural diversity and customer experience. Implemented a self check-in and check-out system, which led to financial savings for the company and client satisfaction increase

Santander S.A. Brasil

Jan 2012 – Jan 2016

Guarulhos - Brazil

Cashier Manager

Led a team of 5 employees in a busy banking unit. Oversaw the day-to-day operations in a challenging and fast-pacing environment in an impoverished area of São Paulo. It included meeting with team leaders and supervision activities. Implemented the push towards a faster and better business, simplifying and improving several processes.