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khurram Sulaiman

Customer Support Executive

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Intro
Lahore, Pakistan
Customer Contact Executive at ETS Devices
Studied Business Administration at BZU
Consumer Services
Joined August 22, 2021

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English
-
Fluent
About
Customer Contact Executive ETS Devices - Lahore March 2021 to Present Project : GSA (General Sale Administration) USA Work Description: Customer Contact Executive • Assist in developing, presenting, and implementing policies and procedures to make sure company customers have a satisfactory experience when using its services • Incorporate with the company’s CIO to see to it that the interface to data is easy to understand and use by customers • Reach out to customers through technology or in person, communicating to them about the company’s services, and finding out about new services they want the company to offer • Provide routine report to appropriate company managers and also customers about achievements and improvements planned to address prevalent deficiencies • Train new staff on customer service techniques and skills • Receive customer service inquiries • Respond to customer service inquiries • Promote company’s product and services • Handle certain transactions • Identify needs/wants of customers • Make available product brochures for customers • Update details for personal and business clients, such as name and address details • Provide pricing and delivery information to customers • Perform verification of customers • Persuade customers until they reconsider any cancellation made • Answer customer questions about warranties or terms of sale • Suggest possible solutions whenever there is a malfunction in a product • Educate customers on deals and promotions the company is offering • Resolve complaints through phone, email, or social media • Reach out to customers via phone call; verifying information regarding their account • Greet customers in the warmest possible way and find out their problem or reason for calling • Responsible for cancelling or upgrading accounts • Assist with placement of orders, refunds, or necessary exchanges • Provide advice on company information
Experience
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ETS Devices
Mar 2021 – Present
USA
Customer Contact Executive
Customer Contact Executive ETS Devices - Lahore March 2021 to Present Project : GSA (General Sale Administration) USA Work Description: Customer Contact Executive • Assist in developing, presenting, and implementing policies and procedures to make sure company customers have a satisfactory experience when using its services • Incorporate with the company’s CIO to see to it that the interface to data is easy to understand and use by customers • Reach out to customers through technology or in person, communicating to them about the company’s services, and finding out about new services they want the company to offer • Provide routine report to appropriate company managers and also customers about achievements and improvements planned to address prevalent deficiencies • Train new staff on customer service techniques and skills • Receive customer service inquiries • Respond to customer service inquiries • Promote company’s product and services • Handle certain transactions • Identify needs/wants of customers • Make available product brochures for customers • Update details for personal and business clients, such as name and address details • Provide pricing and delivery information to customers • Perform verification of customers • Persuade customers until they reconsider any cancellation made • Answer customer questions about warranties or terms of sale • Suggest possible solutions whenever there is a malfunction in a product • Educate customers on deals and promotions the company is offering • Resolve complaints through phone, email, or social media • Reach out to customers via phone call; verifying information regarding their account • Greet customers in the warmest possible way and find out their problem or reason for calling • Responsible for cancelling or upgrading accounts • Assist with placement of orders, refunds, or necessary exchanges • Provide advice on company information
Education
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BZU
Bechelour of Business Administration, Business Administration
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