Kisha Wilson, Answering Service, Customer service, Email and Chat Professional

About

I offer solid organizational and communication skills. In addition to my experience of 10 years in the customer service and sales, my ability to stay calm, cool and collected during crisis situations is exceptional. Perhaps most importantly, I’m a cheerful and confident lady who wins the trust and confidence of my clients. I deliver on my promises by being very well organized and 100% serious about doing every job to the best of my abilities.

Experience

HomeLight

Oct 2021 – Present

Scottsdale AZ

Client Advocate

First point of contact between a home buyer/seller Responsible for explaining HomeLight's service to clients and gaining an understanding of their specific home buying/selling needs Customer service and inside sales Field inbound leads from home buyers and sellers Make initial contact with all home buyers and sellers that come to HomeLight's site Navigate our in-house CRM system and provide detailed notes on all client interactions Work closely with the Agent Success Account Executive team to ensure our clients experience a smooth introduction to our partnered agents

Ojo Labs

Oct 2020 – Oct 2021

Austin TX

Customer Engagement Representative

Represent OJO Labs as the first point of contact with our new customers Outbound calls Able to dial out 250- 300 leads per day Assist customers over the phone Connect homebuyers to our real estate partners and help them get the best out of OJO's product Refer clients to Credit repair company Refer clients to Mortgage company Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Recommended products to customers, thoroughly explaining details. Clarified customer issues and determined root cause of problems to resolve product or service complaints. Updated account information to maintain customer records. Responded to customer requests for products, services and company information. Reached out to customers after completed sales to suggest additional service or product purchases. Quickly and accurately answered customer questions

1888-GoAnswer

Jan 2016 – Aug 2019

Valley Stream NY

Telemarketer/Answering Service/Legal Intake Specialist

Managed multiple tasks and met time-sensitive deadlines. Confirmed appointments, communicated with clients and updated client records. Answered phone promptly and directed incoming calls to correct offices. Provided callers with address, directions, company website and related information. Responded to inquiries from callers seeking information. Completed daily cold calling and outreach to build sales pipeline. Troubleshot problems for callers and helped independently resolve common issues. Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses. Handled high-volume telemarketing operations with expert use of client management software and computer dialing. Trained and mentored new telemarketers on best practices, communication strategies and performance standards. Answered inbound telephone calls from interested customers to persuasively discuss offerings. Escalated concerns or advanced problem calls to management staff. Answered questions about company offerings with knowledgeable responses about products and services. Recorded and updated customer information in online systems.

Carellie Fitness Center

Feb 2013 – Apr 2015

Apricot Lane, Carellie

Receptionist/Assistant Trainer

Collection of gym and rental fees Train new gym members Liaise with technicians for faulty equipment Overall maintenance of gym Answered inbound telephone calls from interested customers to persuasively discuss offerings. Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. Restocked supplies and submitted purchase orders to maintain stock levels. Kept reception area clean and neat to give visitors positive first impression.

Dreamy Weddings and Tours Inc

Apr 2006 – Jan 2011

Ravine Chabot Castries

Wedding and Event Planner

Conducted initial consultation with clients to discuss wedding details, venue options and other logistics to understand vision and budget. Created and designed tailor-made wedding plans to maximize client budget, keep clients happy and cultivate referrals. Negotiated prices with suppliers, inspected venues and selected vendors to meet couple expectations. Sourcing ceremony and reception venues Create a full wedding-day timeline Liaising with and booking professionals (flowers, photographer, transport, hair) Manage guest list and RSVPs Find coordinating and stylish favors Solving last-minute emergencies Collecting personal items, wedding gifts for the bride and groom Directed pace of wedding and reception through multitasking and liaising with vendors to carry out event as planned with little or no deviations. Fulfilled contractual obligations for rehearsal and day of event coordination. Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization and rehearsal, ceremonies and receptions. Worked flexible hours across night, weekend and holiday shifts. Used coordination and planning skills to achieve results according to schedule.

Solar Connections

Jul 2007 – Sep 2009

Bella Rosa, Gros- Islet

:Office Assistant

Book Keeping, Accounts payable, purchase orders, sundries Schedule service appointments Responsible for taking and circulation of meeting minutes Touch base with clients after service installation to ensure customer satisfaction. Preparation of end of day report Completed clerical tasks such as filing, copying and distributing mail. Developed correspondence letters, memos and emails. Booked airfare, hotel and ground transportation to coordinate office travel. Managed data and correspondence to secure information across complex landscapes of organizational departments. Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

Education

National Research Development Foundation

Jul 2021 – Nov 2021

Certificate, Customs Laws and Procedures

National Research and Development Foundation

Aug 2011 – Nov 2011

Certificate, Principles of Accounting

Beverly Clarke Enterprises - USA

Jun 2007 – Nov 2007

Certificate, Wedding and Event Planning

Vide Bouteille Secondary School

Sep 2002 – Jul 2006

Highschool Diploma, General

Kisha Wilson

Answering Service, Customer service, Email and Chat Professional

Skills

Languages