Sunil kowtal, A Detailed Oriented, Assertive Leader and Relationship Builder

About

I am a Management Graduate with Strong People management skills coupled with the right approach for Audit and QC testing activities. A Creative Solution driven software specialist. Worked on varies platforms including Service Now, Salesforce and PeopleSoft HRMS/NA Payroll/Base Benefits. Involved in Project management for international Clients and a strong base in the off shore management activities. Actively involved in support activities for PeopleSoft for the past 10 Years. Supported the US and the European Client alike. Managing projects using techniques SCRUM, MS Project Management tools. With an Exhaustive 15 Years in the IT industry has made me comfortable working with diverse teams and groups.

Experience

Ingersollrand

Dec 2010 – Apr 2020

Bangalore

IT MANAGER, SUPPORT & PROJECTS

SALESFORCE: (2016-2020) • Understanding of complex requirement of project and be a part of brain storming sessions for providing solution. Involved in the Development of Apex Classes, Visualforce Pages. • Review Apex Triggers and Controller classes by keeping in mind SFDC governor limits. • Achieving Test Converge more than 75% and maintaining the same at the time of enhancements and Preparation of Unit Test Plans. SERVICENOW :( 2015-2020) • Review and Monitor Incidents and tickets. • Ensure the Tickets are Closed within the SLA deadlines. • Estimating, including design, development in the Support and Development Cycle. PEOPLESOFT & SCRUM (2011-2020) • Responsible for tracking, monitoring, evaluating and directing project activities throughout the life cycle. • Negotiate, own and manage the project scope, plan and timelines. • Conduct requirement gathering workshops/brain storming sessions/ requirements review sessions and publish minutes of meetings. • Develop the requirement specification and solution documents as per the standards and obtain stakeholder sign offs. KEY ACHIEVEMENTS • Customer Appreciations for deliverables. • Implementing Service now for Incidents. • Built up robust project and test Plans. • Initiated SCRUM in Support projects. • Salesforce Awareness in the Company

SAIC

Apr 2007 – May 2010

Bangalore

Service Deleivery Manager

RESPONSIBILITIES: • Responsible for maintaining schedules, resource allocations and budget estimates. • Utilized MS Project to define WBS for this project. • Communicated with team members the standards and methodologies to deliver customer project on time and within budget. Assess risk factor to project success. • Managed technical details, timelines and milestones effectively. • Scheduled and coordinated planning, cost and estimates for the upgrade PeopleSoft project. • Responsible for accurate test plans, schedules, resource allocations. • Created process templates for development, testing, quality assurance, user acceptance processes were utilized by clients. • Created and maintained an issues/resolutions log, architecture and workflow diagrams, risk and accountability matrix. Assisted clients with resolutions to upgrade and retrofit issues. • Communicated with team members the standards and methodologies to deliver customer project on time and within budget. Assess risk factor to project success. • Documentation for development, testing, quality assurance, user acceptance processes before conversion occurred. • Identify risks, issues, dependencies and mitigation recommendations and proactively manage the identification and resolution of risks and issues at both the project and program levels. • Communication of project and program status and progress to all appropriate stakeholders. • Create detailed cost estimates and overall management of program financials. • Manage project scope using defined change management and escalation processes. KEY ACHIEVEMENTS • Customer Appreciations for off shore support. • Streamlined Audit procedures. • Established PeopleSoft processes during upgrades and implementations.

Honeywell

Aug 2003 – Apr 2007

Bangalore

Service Deleivery Manager

RESPONSIBILITIES • Directly responsible for creating, maintaining, and communicating advanced project plans. • Major responsibilities also included facilitating daily status calls with the client, coordination and facilitation of various team meetings that included both status and working technical brainstorming sessions when necessary in addition to recurring status meetings with Sr. Management. • Scheduled and coordinated planning, cost and estimates of medium to PeopleSoft large implementation and Support projects. • Plan, track and monitor the project progress and provide status updates to customers and other stakeholders • Plan out the KRAs in conjunction with Project & Company goals. • Responsible for accurate test plans, schedules, resource allocations. • Managed User Acceptance Testing for PeopleSoft and Java based applications including Open Enrollment and Global Compensation Planning and providing for Production Support as per SLA guidelines • Coordinated IT functions with on-going strategies, functions, business, technical architectures • Utilized MS Project to Manage Projects • Communicated with team members the standards and methodologies to deliver customer project on time and within budget. Assess risk factor to project success • Manage technical details, timelines and milestones effectively. • Review and assist in the creation of requirement documents, user acceptance testing document, functional specification documents, technical architecture diagram KEY ACHIEVEMENTS • Played a key role in streamlining daily business processes and increasing productivity levels. • Implemented multiple strategies for improved SLA's, and staff productivity tracking. • Customer Appreciations

Education

XIMB

Mar 1991 – Mar 1994

MBA, Systems and Management

SCS College

Mar 1984 – Mar 1986

Bachelor of Arts, Economics

Sunil kowtal

A Detailed Oriented, Assertive Leader and Relationship Builder

Skills

Languages