As an experienced Human Resources Manager, I bring a proven track record in developing and implementing strategic HR initiatives to enhance employee engagement and reduce turnover. My expertise includes leading recruitment processes, employee investigations, workers comp and benefits, administrative duties,implementing performance management programs, ensuring compliance, and managing payroll with precision. I have effectively supported diverse teams, conducted fair employee relations investigations, and consistently delivered results in dynamic work environments.
In my role as an Operating Partner at Panera Bread, I spearheaded initiatives driving operational excellence, resulting in increased store profitability and successful new store openings. Collaborating with cross-functional teams, I executed innovative marketing campaigns, leading to heightened customer traffic and brand loyalty. As a General Manager, I achieved sales growth, provided regional store support, and mentored managers for organizational success. My proficiency in budget management and commitment to exceeding operational standards contributed to customer satisfaction and loyalty. I successfully managed food costs, implemented business improvement initiatives, and demonstrated leadership in overseeing daily operations. My skills in recruitment, scheduling, and training contributed to building high-performing teams and enhancing employee skills and productivity.
With a comprehensive skill set spanning HR management, operations, and leadership, I am well-equipped to contribute value to any organization and look for a team that promote development on all levels.
You own ultimate accountability for the success of your bakery-cafe by making key decisions and solving problems
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Make sure every customer is delighted by the quality of our food, service, staff, and safety measures
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Build customer relationships that lead to long-term, loyal patrons
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Own all aspects of leading, managing, and developing your team
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Plan and manage staffing needs, shift scheduling, people development, career development, and succession planning
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Lead your cafe through ongoing training, including people development, coaching, planning and prioritization, and creative problem solving
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Hire and train new team members, and keep your team motivated, energized, and engaged
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Manage team performance to ensure your cafe's goals and quality standards are met, while ensuring extraordinary customer service
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Build subject matter experts within your cafe by coaching your managers and associates on certain responsibilities and then delegating those responsibilities to them
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Recognize and celebrate individual and team achievements
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Own the consistent delivery of high-quality operations and service
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Make sure Panera's standards of excellence are always maintained--and continually improved--at your bakery-cafe
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Upgrade operations as needed
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Motivate your team to meet (and exceed) your bakery-cafe's goals
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Adhere to cafe systems and processes to accomplish day-to-day operations
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Follow company policies and procedures and comply with all state and federal regulations
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Coach team members to ensure the cafe adheres to operational standards
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Ensure food safety standards are fully maintained
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Ensure a healthy and safe culture and workplace for your team
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Grow sales and maximize profitability
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Execute company and cafe strategies for sales growth and flow-through
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Manage associate labor to support and drive cafe profitability
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Maintain cafe costs and inventory