Leonel Gabin, Management| Customer Support| Translation| Transcription| Teaching

About

Passionate about improving the quality of people's lifestyles through unsurpassed care and service. Seeking to leverage my experience and studies of Communication to empower customers within a people driven organization like Integra to achieve their goal. Skilled management, customer satisfaction, French language and rhetorical communication.

Experience

Fortnite Maps

Feb 2020 – Feb 2023

Remote

Customer support specialist

Solving players quiries through ticketing system. Experience with ticketing systems such as discord, zoho. General customer service skills and effective communication ability. Patience and an all-around adaptable and upbeat mindset. As an administrator, I mostly focused on running and supporting tournaments. Provided technical support, follow up customer and ensure that they problems is completely solved. Identify problems, forms solutions and execute step-by-step troubleshooting procedures. This position was one that required remote support. Answer ticket in Spanish language

Lux Renovation Company

Nov 2021 – Jan 2023

Remote (Dubai United Arab Emirates

Sales manager

We engaged in all construction and finishing works. Making at least 50 successful calls per day Supply cabinet furniture. Establishing and maintaining relationships with brokers and agents in order to develop new business opportunities. Contacting companies in need our services simlar to ours to negociate on projects they have at hand and sealed the contract. Gather data of companies in the same line as us, contacting them and introduce our company and propose a cooperation work. Negotiating contracts with sellers to ensure that all parties are satisfied with the terms of the agreement. Identifying opportunities in the market to increase sales volume or profit margins through new marketing strategies or product offerings.

Grand Mall

Mar 2018 – Jun 2020

Hybrid (Cameroon, Littoral)

Customer support specialist

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Provided primary customer support to internal and external customers. Evaluated account and service histories to identify trends, using data to mitigate future issues. Responded to customer requests for products, services and company information. Leveraged sales expertise to promote products and capitalized on upsell opportunities. Developed community reputation through commitment to customer satisfaction and strong client relationships. Answered customer telephone calls promptly to avoid on-hold wait times. Investigated and resolved customer inquiries and complaints quickly. Maintained up-to-date knowledge of product and service changes. Educated customers about billing, payment processing and support policies and procedures. Responded to customer requests, offering excellent support and tailored recommendations to address needs. Managed timely and effective replacement of damaged or missing products. Investigated and resolved accounting, service and delivery concerns

Education

University of Douala

Oct 2015 – Aug 2019

Bachelor Degree , Management and Communication

Leonel Gabin

Management| Customer Support| Translation| Transcription| Teaching

Skills