Leon Godwin, Customer Service Expert, B2B Verification Specialist, and SEO Wordsmith | Crafting Exceptional Experiences.

About

I'm a dedicated CX pro, B2B verifier, and SEO wordsmith with four years of experience, striving for impeccable data accuracy and seamless customer experiences. Crafting content to optimize your success.

Experience

INFUSEmedia Ukraine

May 2022 – Jul 2023

Remote

B2B Verification Specialist

Initiated over 280 outbound calls to clients for data collection daily. Achieved an exceptional accuracy rate of 98.5% while entering and validating diverse data, surpassing the department's quota by 20%. Collaborated with the sales team to ensure accurate input of customer details, contributing to improved order processing and customer satisfaction. Conducted routine data quality checks, identifying and correcting discrepancies that resulted in improved database accuracy. Responded promptly to data-related inquiries from team members, resolving issues and providing accurate information. Maintained strict confidentiality of sensitive information and complied with data security protocols to safeguard company and customer data.

NewsWireNGR

Jan 2022 – May 2022

Remote

Entertainment (SEO) Curator and writer

Authored 77 entertainment articles weekly, generating substantial page views per article. Curated breaking entertainment news stories, resulting in an increase in website traffic within the duration of the contract. Developed and maintained a consistent editorial calendar, ensuring timely coverage of important events and releases. Leveraged social media platforms to promote articles, growing the blog's social following. Conducted interviews with industry professionals and local talent. Created visually appealing featured images and banners for articles. Analyzed website analytics to track engagement metrics, making data-driven adjustments to content strategy.

Outsource Global Technologies

Sep 2019 – Aug 2021

Abuja, Nigeria

Client Services representative: Disability claims specialist

Answered 75 calls per day exceeding quota by 20%. Initiated over 100 outbound calls to clients. Provided prompt costumer support and guidance with a professional, friendly, and patient attitude. Proactively memorized over 60 company products and services. Completed costumer case insight reports of over 10,000 units of sensitive data daily. Trained new hires on company-specific policies, procedures, and compliance guidelines. Consistently received 5-star customer satisfaction rating through voice, chat, and email communications. Listened, diagnosed, and resolved technical and progress queries often guiding users through step-by-step solutions. Politely addressed any client complaints, de-escalating tense situations and escalating to management when necessary.

Education

Nasarawa State University, Keffi

– Jan 2022

Bachelor of Science , Sociology

Leon Godwin

Customer Service Expert, B2B Verification Specialist, and SEO Wordsmith | Crafting Exceptional Experiences.

Skills

Languages