My name is Linda and I am currently working in customer service having recently graduated with a degree in Marketing and Public Relations. My job involves assisting customers on the customer service desk and carrying out other administrative tasks.
Having worked in customer service for a good number of years, I have learnt that good customer service is being able to consistently provide positive experiences to customers. This means as a customer service representative being responsive, knowledgeable and respectful and going above and beyond to meet customer needs and expectations.
Experience
Prestige Multimedia
Jan 2020 – Present
Malawi
Marketing and Administrative Executive
Responsibilities include:
Providing product and service information, facilitating customer service and processing cash and digital payments.
Maintaining the company database including entering new and updated Customer and account information.
Processing customer orders.
Contributing social media content three times per week.
Responding to comments and messages across the company’s social Media platforms.
Compiling and sorting information in preparation for entry into database
Managing scheduling and appointments
