Knowledgeable and dedicated customer service professional with extensive experience in { IT. BPO, Call Centre, International and Domestic processes working) industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses
Experience
Recharge Trend Setter
Jan 2023 – Aug 2023
Remote
Customer Service Representative
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Educated customers on promotional options, sales policies and methods for obtaining desired results from company
offerings.
• Described product highlights and benefits to help guide purchasing decisions.
• Resolved concerns with products or services to help with retention and drive sales.
• Maintained and managed customer files and databases.
Emphasized product specifications to meet customer needs.
• Contacted potential customers to capitalize on sales opportunities.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Developed, maintained and utilized diverse client base.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing. Set and achieved
company defined sales goals.
