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Message

Intro

Tirana, Albania

Joined May 3, 2022

Skills

Languages

English

Native or Bilingual

About

Strong communication skills(written & verbal) Interpersonal skills Problem solving Negotiating skills Account management Team management Strategic and social selling Proficient in using CRM software

Experience

Capitevo

Jan 2021 – Mar 2022

Albania

Retention Manger

Managing a team of 10 retention agents, guiding them through their daily activities, providing training and financial analysis daily/weekly, budgeting & reporting.

Capitevo

Feb 2019 – Jan 2021

Albania

Retention Agent

Managed a portfolio of clients supporting them with information on technical & fundamental skills on investments and financial services.

Smartcom

Feb 2018 – Jan 2019

Albania

Retention Agent

Managed a portfolio of clients supporting them with information on technical & fundamental skills on investments and financial services.

Smartcom

Feb 2016 – Jan 2018

Albania

Team Leader

Managed a floor of 60 agents divided in 6 teams.

Smartcom

Feb 2015 – Jan 2016

Albania

Sales Agent

Cold calling the company's leads, presenting our services and concluded the full registration of the client

I Media

Jan 2013 – Jan 2015

Albania

Sales Agent

Cold calling the company's leads, presenting our services and concluded the full registration of the client.