I have more than 5 years in the hospitality industry in receiving phone calls, serving customers, responding to inquiries and training new staff. I have strong interpersonal skills therefore relate with customers well. Throughout my career i have learnt that customers are key stakeholders of a business and are to be treated with empathy.
All customers are equal and should be approached with caution. I offer personalized solution to meet and exceed customer expectation.
I am interested in a customer service where I can show case my expertise in delivering excellent customer experience.
Loading...Loading...
Experience
Chiromo Hospital group
Jun 2021 – Feb 2023
Nairobi, Kenya
Food server
 Oversaw an excellent customer service level to the customers and ensured their concerns were addressed promptly and appropriately increasing customer satisfaction by 20%.
 Coordinate meetings efficiently by ensuring timely service and the right amenities are available at all times
 Developed standard operating procedures to be used during service delivery increasing efficiency by 10% in one month.
 Communicated with customers and answered questions on a regular basis on services offered by the hospital responding in person and via telephone calls and emails.
 Filing and printing of patients’ dietary sheets and ensuring the right portions are served
Education
Jaramogi Oginga Odinga University of Science and Technology
