Lusine Ohanyan, Customer Service Representative | Tourism Specialist

About

I am a customer service representative (CSR) with nearly three years of professional experience in the retail and cryptocurrency market. My educational background is related to the tourism and hospitality industries, and I am keen to start my professional career. During my working years as CSR in IMEX Group, I assisted various customers with their queries about the products by supporting them in a friendly and professional manner. I have also been entitled as a head of the product unit and had the chance to educate the new-enrolled co-workers by providing them with primary and secondary data about the product, management, merchandising, and stocking details and technics. Those years become core for my professional achievements regarding the experience of working as a cashier. In addition, I have worked as an online customer service representative at one of the famous cryptocurrency exchanges MEXC Global. This experience enhanced my professional skills as CSR by enriching my knowledge of the cryptocurrency market, blockchain, data tracking, entry and reporting technics and skills, technical empowerment, online chat customer support assisting skills, email communication skills in different languages, etc. Thus, I look forward to becoming a core part of your business initiatives by supporting and being of exceptional service to your customers in a friendly, excellent, and customer-centric manner.

Experience

MEXC GLOBAL

Dec 2021 – Jul 2022

Remote-Based

Online Customer Service Representative

Job responsibilities: Assist the customers via online chat on their queries; provide them with the required information and resources; answer their questions swiftly; reply to the emails in a short time; check the blockchains and transferred cryptocurrency; found out the reasons for the customers' complaints and find relevant solutions; register users' queries; deal with other tasks and problems, etc.

Beijing Zhonghe Yimei Landscape Planning and Design Co., Ltd

Apr 2021 – May 2021

Beijing, China

Business Assistant

Obtained skills: Translation Skills, Intensive Working Ability, Knowledge in Tourism Planning and Design, Teamwork, Communication, Cultural Exchange, Responsibility etc. Internship responsibilities: Provide translation assistance with the assigned tasks and data; obtain secondary data from social media and websites; compose PPT presentations; assist with conferences and meetings.

IMEX GROUP

Jun 2017 – Jul 2019

Yerevan, Armenia

Customer Service Representative

Responsibilities and achievements as Customer Service Representative: Ensure high levels of customer satisfaction through excellent sales service; Maintain outstanding store condition and visual merchandising standards; Maintain a fully stocked store; Ascertain customers’ needs and wants; Recommend and display items that match customer needs; Welcome and greet customers; Manage point-of-sale processes; Actively involved in the receiving of new shipments; Keep up to date with product information; Accurately describe product features and benefits; Provide customer feedback to the Store Manager; Follow the company's policies and procedures. Responsibilities and achievements as a Cashier: Provide a positive customer experience with fair, friendly, and courteous service; Register sales on a cash register by scanning items; itemizing and totalling customers' purchases; Resolve customer issues and answers questions; Bags purchase if needed; Processes return transactions; Other responsibilities. Responsibilities and achievements as a Cashier: Provide a positive customer experience with fair, friendly, and courteous service; Register sales on a cash register by scanning items; itemizing and totaling customers' purchases; Resolve customer issues and answers questions; Bags purchase if needed; Processes return transactions; Other responsibilities.

Education

Beijing International Studies University

Sep 2019 – Jul 2021

Master's Degree , Tourism Management

Yerevan State University

Sep 2017 – Jul 2019

Master's Degree , Sustainable Tourism

Yerevan State University

Sep 2013 – Jul 2017

Bachelor's Degree , Service (based on Tourism and Hospitality)

Lusine Ohanyan

Customer Service Representative | Tourism Specialist

Skills

Languages