I am a Receptionist with 3 years of experience in costumer service . I am a hardworking, persistent individual who takes responsibilities very seriously. I am also very diligent when it comes to executing tasks and most importantly I am characterized by my amicable personality.
Experience
Inno care SLU
Jan 2022 – Present
Saint lucia
receptionist
Meet and greet all patients.
Handle all incoming calls from patients and direct accordingly.
Schedule appointments based on availability.
Sort and file patients medical records correctly.
Coordinate patients transactions through the lab
Itel bpo
Oct 2020 – Jan 2022
Saint lucia
customer service representative
Handling high volume inbound and outbound calls.
Assist clients with billing and technical issues.
Follow up on clients unsolved issues to ensure it’s resolved.
Schedule appointments for technicians to solve client’s issues.
km2 solutions
Sep 2019 – Sep 2020
Saint lucia
collections agent
Followed up with clients to create payment plans on outstanding balances.
Ensured that all clients accounts were updated to reflect accurate balance and status.
Documented recaps of all conversations with clients in the system.
