I've been with the BPO industry for 10 years now. 6.5 years as tech support / customer service rep, and 3.5 years as a teams leader/supervisor. For a decade, I've encountered different types of customers and I have learned how to stay calm all the time. I beleieve that being too emotional, regardless if you're too happy, sad or angry will just stop you from thinking straight and right. I can work with integrity and with less supervision but with great results.
Experience
iQor
Sep 2021 – Feb 2023
Dasmarinas Cavite, Philippines
Supervisor / Team Leader
I handled 18 agents, coached them and delivered progressive stats. We contributed well with our Line of Business's success by exceeding the client's demands.
Sykes Asia - Google
Jun 2017 – Aug 2021
Makati Philippines
Supervisor / Team Leader
I manage Teams with 15-17 agents. We handled chat, email and phone calls. We troubleshoot our customer's devices made by Google.
