Magdalene Nkanga, Customer Support/Admin Asst/Customer Success/Data Entry

About

Magdalene is a Creative and dynamic Professional with over 7 years of experience with proven expertise inconsistently penetrating new markets to ensure sustainable revenue growth. Leverages exemplary communication and in-person meetings to establish a presence and build a positive brand while fostering continuous client engagement. Adept at working effectively to achieve goals both as a cross-functional team member and individual contributor. Looking for a suitable position with a close-knit team as a Customer Success/Support Coordinator/Specialist to take my career growth further along with the development and growth of the organization.

Experience

Hitpixel Information Technologies LLC

Oct 2021 – Oct 2023

Dubai, United Arab Emirates

Customer Support Specialist

In this role, I was able to interact with customers either via live chat, phone or email (Ticket) and immediately get the context of their problem(s). Having sound knowledge of the product/service we offer helped me suggest a solution to the customer right away. If the customer's complaint is beyond the immediate scope of my role, escalating the problem to the right internal team(s) and do a follow-up with them regularly for updates on the progress made to resolve the complaint.

Education

Utiva Learning

Sep 2023 – Present

Data Analytics Bootcamp (In View), Data Analytics (SQL, Tableau and Power BI)

Pan African Institute Of Professional Studies

Aug 2015 – Nov 2015

Professional Diploma, Data Analytics (Advanced Excel)

University of Calabar

Jan 2009 – Apr 2014

Bachelor's , Chemistry

Infosoft Integrated Solutions

Jan 2014 – Mar 2014

Professional Computer Training, Computer Science

Magdalene Nkanga

Customer Support/Admin Asst/Customer Success/Data Entry

Skills

Languages