Manyonga Elongo, A passionate and self-driven Operations Manager

About

A passionate and self-driven Operations Manager with 7+ years of experience in the tourism and hospitality sector. Skilled in all aspects of operations, from staff management to guest relations and event planning. Renowned for my adept problem-solving abilities and effective communication skills across all levels, my unwavering commitment to customer satisfaction remains my highest priority.

Experience

Imani Events

Feb 2018 – Present

South Africa

Events Coordinator

Planning & coordinating 100+ events such as private, corporate, conferences, and meetings, including venue selection, vendor management, budgeting, and logistics coordination. Developing event timelines, schedules, and budgets, ensuring adherence to deadlines and financial constraints while maintaining high-quality standards. Managing on-site event operations, overseeing setup, registration, attendee management, and post-event evaluation to ensure a seamless and successful event experience Managing social media accounts (Facebook, Twitter, Tiktok, Instagram) to increase brand visibility and engagement. Grew TikTok followers from less than 1000 to 22000 through strategic content planning, audience engagement, and leveraging trending topics and challenges.

Horse's Neck Lodge

Nov 2016 – Present

South Africa

Operations Manager

Managing guest inquiries, reservations, and check-ins/check-outs, ensuring accurate and timely communication and personalized service. Overseeing all aspects of guesthouse operations, including staff supervision, guest relations, reservations management, and facilities maintenance, to ensure a high standard of service and guest satisfaction. Recruiting, training, and managing a team of staff members, providing guidance, coaching, and support to foster a positive work environment and deliver exceptional guest experiences. Developing and implementing policies and procedures to streamline operations, improve efficiency, and enhance the overall guest experience

Matagri CC

Jul 2014 – Aug 2016

South Africa

Personal Assistance

Assisted in project management activities, tracking deadlines, milestones, and deliverables to ensure timely completion of tasks Provided administrative support to the executive team, including calendar management, meeting coordination, and document preparation Liaised with internal and external stakeholders, including clients, vendors, and partners, to facilitate communication and collaboration

Education

Vega

Short Course, Digital Strategy in Building Brands

Varsity College

Short Course, Events Management

Manyonga Elongo

A passionate and self-driven Operations Manager

Skills

Languages