María Alejandra Serrano Fuentes

Message

Intro

Pereira, Colombia

Studied Human and Social Sciences at Sergio Arboleda University

Studied Human and social Sciences at Autonoma del caribe University

Joined May 18, 2021

Skills

Languages

English

Native or Bilingual

Spanish

Native or Bilingual

About

Professional Degree in Direction and Production of Radio and Television, specialist in Strategic Communication, bilingual, with high knowledge in digital marketing, database entry, proofreading and writing of texts. I am characterized by being a responsible person, with excellent personal relationships, leadership, adaptability to change and continuous learning. My job expectations are to acquire enriching experiences for my professional and personal life, benefiting the entity or individual to which I provide my services.

Experience

Amazon

Apr 2021 – Nov 2021

Colombia

Customer Service Representative

SEVENPACK ENTERPRISE

Jan 2020 – Sep 2020

Spain

SUPPORT TO THE DEPARTMENT OF COMMUNICATIONS AND HUMAN RESOURCES

Advice on strategic communications, Community Manager, and support for the Human Resources office.

SANTA MARTA MAYOR OFFICE

Jan 2016 – Nov 2019

Colombia

ASSISTANT MAYOR

Strategic agenda programming and supervision of events. Participation in the development of policies, plans and programs in the area of human talent management, physical and technological resources, citizen service, internal and disciplinary control with the responsible agencies

TELEPERFORMANCE COLOMBIA S.A.S

May 2014 – Dec 2014

Colombia

BILINGUAL CONSULTANT

Customer service, advice on the sale of products and services Follow-up of pending cases to improve the customer experience.

VICTIMS OF ANTIPERSONAL MINES FOUNDATION (VICMA),

Jan 2013 – Apr 2014

Colombia

HUMAN RESOURCES COORDINATOR

Supervision of personnel contracts and agreements with private establishments where foundation events were held. Activity reports with collected donations. Assistance and support to the Director

SUTHERLAND GLOBAL SERVICES COLOMBIA S.A.S

Apr 2011 – Dec 2011

Colombia

CONSULTANT BILINGUE

Technical support for the AT&T campaign in the United States, customer service and technical support. Sale of services and others

Education

Sergio Arboleda University

Jun 2016 – Dec 2017

STRATEGIC COMMUNICATION SPECIALIST, Human and Social Sciences

Autonoma del caribe University

Feb 2009 – Dec 2012

PROFESSIONAL DEGREE IN DIRECTIONS AND PRODUCTION OF RADIO AND TELEVISION , Human and social Sciences