Mariel Valencia

Customer Service Representative, Quality Assurance Analyst

Message

Intro

Pampanga , Philippines

Studied Agriculture & Business at Pampanga State Agricultural University

Retail

Joined February 25, 2023

Skills

Languages

English

Fluent

About

I have 3 years of experience working in the customer service industry, specifically in the e-commerce sector. During this time, I have worked as both a customer service representative and a Quality Assurance Analyst. As a customer service representative, I have gained valuable experience in providing excellent customer service by answering inquiries, resolving complaints, and processing orders. I have also developed strong communication and interpersonal skills, which have allowed me to effectively communicate with customers, colleagues, and management alike. As a Quality Assurance Analyst, I have been responsible for ensuring that customer service representatives meet the company's performance standards and customer expectations. In this role, I have developed skills in analyzing data, identifying trends, and providing actionable feedback to improve customer service. My interest in this field stems from my passion for helping others and solving problems. I enjoy the challenge of resolving customer issues and finding ways to improve their overall experience. I am also committed to providing the highest level of service possible and continuously learning and growing within the industry. Some of my strongest attributes include my attention to detail, strong work ethic, and ability to work well under pressure. I am also a quick learner and enjoy taking on new challenges and responsibilities. Overall, my experience in e-commerce customer service and Quality Assurance has prepared me well for any future opportunities in this field, and I am excited to continue to grow and develop my skills.

Experience

Sutherland

Nov 2021 – Feb 2023

West Aero Park, Clark Pampanga, Philippines

Quality Assurance Analyst

Sutherland

Jun 2019 – Nov 2021

West Aero Park, Clark Pampanga, Philippines

Customer service representative

Education

Pampanga State Agricultural University

Jun 2015 – Apr 2019

Bachelor of Science Agricultural Business, Agriculture & Business