My role at Cotton On was to support the regular operations of the business and sales team during the particularly busy period of winter holidays. I completed shifts at both the kids and regular Cotton On store located in the Cerritos mall . I spent a majority of my time here assisting with the customer service aspect of this job such as:
-Interacting with guests on the sales floor by greeting, answering questions, and providing information about current promotions
- Processing sales, returns and other customer inquiries at the registers
- Tending to the fitting rooms(unlocking rooms for customers, grabbing
-Answering store phone calls to assist customers and communicate with other Cotton On stores nearby.
different sizes, restocking items left behind)
-Stocking and organizing the sales floor
Target
Mar 2023 – Jun 2023
Signal Hill, CA
Style Consultant
While working at Target, prioritizing that guests had a pleasant and helpful experience was at the core of everything I did. My days consisted of balancing each task with a flow that made sense and ensured each duty gets completed, which was especially essential to my role as a part of the closing crew.
These tasks included:
-Keeping the sales floor tidy and replenished at all times
-Analyzing and understanding when a guest needs assistance based on verbal cues and body language
-Having a thorough knowledge and understanding of assigned areas such as knowing exactly where items are located and if they are in stock
- Offering alternative solutions to ensure guests didn’t leave dissatisfied or disappointed
-Always having open communication with my team, attending meetings at the start of a shift to make sure we were always on the same page and working together effectively. I also supported my coworkers with tasks as needed
-Often assisting at the cash registers between my regular tasks on more fast paced days; I would process and receive payments, issue receipts etc.
-Maintaining fitting rooms regularly to ensure they remained clean and comfortable
-Cleaning messes such as spills or left behind trash following the
Golden Life Manor
Jan 2021 – Jun 2022
Anaheim, CA
Activity Coordinator
During my time at an assisted living facility, my responsibilities included catering to the needs as well as the enjoyment of our residents. Throughout the day I would engage with and entertain residents by having conversations, reading to them, playing board games, going on walks around the neighborhood, or simply keeping them company. It was also my responsibility to answer all phone calls and direct visitors to our residents. I provided snacks and often would assist with meal preparation as well.
