Mario Cesar Escobar Barbeyto

Virtual Assistant

Message

Intro

Managua, Nicaragua

Consumer Services

linkedin.com/in/mario-escobar-barbeyto-b1560747

Joined April 17, 2023

Skills

Languages

English

Native or Bilingual

Spanish

Native or Bilingual

About

An Admin assistant with extensive experience in data analysis and customer service, I have developed a keen eye for detail and a strong ability to multitask. I have a demonstrated ability to work collaboratively with teams and stakeholders across various industries, and have consistently delivered results that have exceeded expectations.

Experience

Trendzact

May 2022 – Mar 2023

Project and compliance management assistant - Trendzact

Providing support to the project manager in coordinating the development team's process of working on projects that include creating new platforms or improving existing ones. Assisting during deployments and managing JIRA software by maintaining ticket issues up to date and managing confluence. Additionally, support the QA team to test the changes made to the platforms and work with the compliance team to update policies and prepare documentation for internal and external audits. Skills: Customer Relationship Management (CRM) · Project Management · Microsoft Project · Microsoft Excel - Compliance

Sitel Group

May 2009 – Feb 2020

Various roles, customer service, retantion, sales agent, also quality analyst.

At Sitel, I worked as a customer service agent where I handled customer inquiries, processed orders, resolved complaints, and provided technical support. My role involved managing accounts, retaining customers, and driving sales. I gained valuable experience in sales, technical support, customer retention, and customer service. Additionally, as a quality analyst, I monitored calls between agents and customers to ensure compliance with organization standards. I evaluated agent performance, created and maintained quality standards, conducted training sessions, analyzed data, collaborated with other teams, and provided regular reports to management. Overall, my experience at Sitel has provided me with a broad range of skills and experience that would be valuable in a variety of roles, including those in customer service, quality management, and data analysis.