Mark Daniel Quilla, General Admin Assistant| Customer Support Specialist

About

Need a Seasoned Customer Support Representative or a Virtual Assistant for Admin Tasks to help you grow your company? I got you. I've been a Technical Support Associate/ Customer Service Representative for almost 3 years in a BPO company. My experiences help me grow and accumulate various skills such as: 1. Microsoft Apps proficiency (Word, Excel, Outlook and Presentation) 2. Phone, email, and chat support 3. Canva 4. Trello and Asana 5. Admin Tasks 6. Customer Satisfaction Please message me or contact me via email @markdanielquilla for job invitations. Have a lovely day!

Experience

IBEX Global

Oct 2021 – Aug 2023

Filinvest, Muntinlupa City, Manila

Technical Support Associate/ Customer Service Representative

Key responsibilities: Assist customers via chat, phone, and email contacting about their defective products. Provides detailed troubleshooting steps to customers in order to resolve the reported issue. Provides warranty options, checks order status, and offers a variety of products based on customer’s preference.

Genpact

Jan 2020 – Oct 2020

Filinvest, Muntinlupa City, Manila

Customer Service Representative

Key responsibilities: It was a financial or credit card account. We mainly assist customers contacting us via phone regarding their credit card activities such as checking and verifying charges on the account, receiving payments, and increasing credit limit. Convert gift points to credit or gift cards. We also process sending card replacements and updating information on customer account as per customer’s request.

Education

West Visayas State University

Jun 2018 – Apr 2020

Associate Degree (Undergraduate), BS Political Science

Ajuy National High School

Jun 2012 – Apr 2018

High School Diploma, Accountancy, Business, and Management

Mark Daniel Quilla

General Admin Assistant| Customer Support Specialist

Skills

Languages