** I am a customer service professional passionate about providing support and effective communication. Throughout my career, I have developed problem-solving skills and customer service techniques that ensure a positive experience for clients. I also have experience in translation and content creation, allowing me to adapt messages effectively for different audiences.
I am a communicative, empathetic person, always eager to learn. I believe that excellent service makes a significant difference in customer experience, and I am always looking for ways to enhance my skills and contribute to the team's success.
**Sou uma profissional apaixonada por atendimento ao cliente, com experiência em suporte e comunicação. Ao longo da minha carreira, desenvolvi habilidades em resolução de problemas e técnicas de atendimento que garantem uma experiência positiva para os clientes. Tenho também experiência em tradução e criação de conteúdo, o que me permite adaptar mensagens de forma eficaz para diferentes públicos.
Sou uma pessoa comunicativa, empática e sempre disposta a aprender. Acredito que um bom atendimento faz toda a diferença na experiência do cliente e estou sempre em busca de maneiras de aprimorar minhas habilidades e contribuir para o sucesso da equipe.
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Experience
São Geraldo tintas
Dec 2019 – Dec 2022
São Carlos, Saint Paul
Position: Sales and Customer Service
Responsible for sales and customer service, ensuring a positive experience and addressing customer inquiries effectively.
Utilized CRM and Salesforce to manage customer relationships, track sales, and streamline processes.
Conducted post-sales follow-ups to ensure customer satisfaction and foster loyalty.
Negotiated prices and terms to achieve optimal outcomes for both the company and clients.
Collaborated with team members to develop sales strategies and improve overall performance.
Provided product knowledge and training to customers, enhancing their understanding and usage of products.
Analyzed market trends to identify new business opportunities and tailor sales approaches accordingly.
Arctic Airflow Heating and Air Conditioning Inc
Dec 2016 – Dec 2017
Birigui- Sp
Sales and Administrative Assistant at Clima e Energia Air Conditioning:
Responsible for driving sales of air conditioning systems, actively engaging in prospecting new clients and developing relationships with the existing customer base. Performed administrative tasks such as managing product inventory, overseeing payments, and maintaining cash flow. Additionally, participated in negotiations, providing tailored solutions to meet customer needs, ensuring satisfaction and loyalty. My role also included supporting daily administrative activities, maintaining organization and efficiency in the workplace.
Social Media Creation and Editing for Marketing and Promotion:
Responsible for creating and editing visual content for social media platforms, using CorelDRAW to develop attractive and impactful advertising materials. My role included designing posts, banners, and ads with a focus on promoting products and services. I collaborated with the marketing team to ensure that the created materials aligned with the company's branding and marketing strategy while tracking engagement metrics to adjust and optimize promotional campaigns.
