Ma Roseanne Pandaan

Whether it's a quick question or a complex issue, I'm here to listen and help. Think of me as your friendly, digital assistant.

Message

Intro

Legazpit, Philippines

Outsourcing/Offshoring

myprofile.ph/maroseannepandaan

Joined January 5, 2024

Skills

Languages

English

Advanced

About

Iam a customer service support for three years that handles insurance and telecommunications through phone, chat and email. I also created blog articles as my part time. As a person, I am an enthusiastic, dedicated and well-driven person by passion and a relentless pursuit of excellence. With a flexible approach to challenges, an independent mindset, and fond for taking calculated risks. I do well in handling challenging situations with a positive attitude. Known for not only initiating tasks but also ensuring their successful completion.

Experience

Sutherland Global Services

Jul 2022 – Nov 2023

Legazpi City

Associate Infrastructure Management

Hughesnet stands out as one of the main satellite internet service provider in the rural urban areas in the United States with its high speed of connection. Under this organization, I was highly trained to convince and assist customers via phone, email and chat with the persistence of contributing to its long terms mission and vision. We also handle sales where we offer optional services such as phone service, extenders and anti-virus.

Concentrix Daksh Philippines

Aug 2021 – Sep 2022

Naga City, Camarines Sur

Advisor 1 , Customer Service Associate

As a customer support rep, my previous role is to assist customers thru phone support. Not even that, I also handled billing concerns which helps customers in their invoices for any upfront fees and expected charges. It is also part of the role to ensure that customers are aware of their specific medical coverages with following up the upcoming benefits that they could have.