Marvelio Lima, Customer Service Agent and Virtual Assistant

About

Hello! My name is Marvelio Lima, and I'm a Customer Service Representative who is passionate about providing great service and making sure customers are happy. I have more than two years of experience in different industries, where I've learned how to give top-notch support. In my previous roles, I excelled at Royal Caribbean International, where I managed reservations, processed payments, and helped with general questions. I also worked at Aetna Insurance, where I assisted customers with their accounts, processed claims, and solved any issues they had. Additionally, I provided support to Tracfone wireless customers, answering questions about coverage, billing, and providing technical help. In addition to my experience, I'm a great communicator and can connect well with customers, colleagues, and others. I love solving problems and finding solutions that make customers happy. I'm quick to learn new technology and can handle multiple tasks at once without compromising on quality. Most importantly, I treat every customer with empathy, patience, and understanding. I truly believe that my skills, experience, and dedication to customer service make me a valuable addition to any team. I'm excited to bring my expertise, collaborate with others, and exceed customer expectations. Thank you for considering my application. I would be thrilled to discuss my qualifications further and how they align with your needs.

Experience

Conduent inc

May 2022 – May 2023

Guatemala

Customer Service Representative

As a Customer Service Representative at Conduent Guatemala, I provided top-notch customer support for a variety of clients. My responsibilities included: - Answering incoming calls and responding to customer inquiries in a professional and courteous manner. - Resolving customer issues promptly and effectively, while maintaining a high level of customer satisfaction. - Updating customer accounts and maintaining accurate records of all interactions. - Collaborating with team members and supervisors to improve overall customer service performance. - Demonstrating a deep understanding of Conduent's products and services to provide accurate information to customers. -Data Entry of reservations, payment processing, and responding to general inquiries at Royal Caribbean International account. Overall, my experience at Conduent Guatemala taught me the importance of providing excellent customer service and the value of teamwork in a fast-paced environment. I am proud of the contributions I made to the company and the positive impact I had on customer satisfaction.

Allied Global S.A

Nov 2020 – Apr 2022

Guatemala

Technical Customer Service Representative

As a customer service representative at Allied Global S.A, I was responsible for providing exceptional service to customers over the phone. My daily duties included: - Handling a high volume of inbound calls, addressing customer inquiries, and providing solutions to their problems in a timely and efficient manner. - Responding to customer emails and resolving their concerns with empathy, professionalism, and attention to detail. - Managing customer accounts, ensuring that their information was accurate and up-to-date. - Collaborating with other departments to investigate and resolve complex customer issues. - Keeping abreast of the company's products and services, as well as changes in policies and procedures, in order to provide accurate and up-to-date information to customers. During my time at Allied Global S.A, I received regular positive feedback from customers for my patience, communication skills, and willingness to go the extra mile to help them. I also contributed to improving the company's customer service processes by suggesting ideas for process improvements that were implemented and positively received by the team. Overall, my experience at Allied Global S.A was a valuable learning opportunity that allowed me to develop my customer service skills and contribute to a positive customer experience.

Education

SoyHenry

Feb 2023 – May 2023

Web Developer, Full Stack Web Developer

Academic Computer Center "HALF"

Jan 2011 – Nov 2011

Computing, Maintenance technician, Software installation and Repair

Mount Carmel High School

Aug 2008 – Jun 2011

High School, High School

Marvelio Lima

Customer Service Agent and Virtual Assistant

Skills

Languages