User's Cover Picture
User's avatar

Mary Krystel Alojado

Efficient Virtual Assistant & Customer Service Champion Ready to Streamline Your Operations!

Message
Intro
Cavite, Philippines
Executive Office
marykrystel09.wixsite.com/website
Joined September 17, 2023

Skills

About
I am a dedicated and highly organized virtual assistant with a passion for providing top-notch customer service with 5 years experience. With a background in administrative tasks, project management, and excellent communication skills, I excel in managing day-to-day operations and ensuring seamless interactions with clients. My strengths lie in multitasking, problem-solving, and attention to detail, making me adept at handling various responsibilities efficiently. I thrive in dynamic environments and am committed to delivering results that exceed expectations.
Loading...
Experience
User avatar
Monarch Roofing
Apr 2023 – Aug 2023
Remote
Appointment Coordinator
Handling a high volume of incoming phone calls, emails, and text messages. Ensuring prompt and courteous responses to inquiries and appointment requests. Coordinating and scheduling appointments for clients and potential customers. Maintaining a well-organized calendar to optimize the use of time and resources. Verifying appointment details and ensuring they align with client and company schedules. Handling any necessary rescheduling in a timely and considerate manner. Offering relevant information about services, and availability to clients. Assisting clients with any questions or concerns related to their appointments.
User avatar
CMA
Aug 2022 – Apr 2023
Remote
Social Media Marketing Manager
Developing and implementing social media strategies to increase brand awareness and engagement Creating and curating high-quality, engaging content for social media platforms Managing social media accounts, including scheduling posts and monitoring engagement Analyzing social media data and using insights to optimize content and strategy Responding to comments and messages on social media in a timely and professional manner Collaborating with internal teams to ensure consistency in messaging and branding across all platforms Staying up to date with social media trends and best practices, and incorporating them into the strategy Managing social media advertising campaigns and budgets
User avatar
Concert 8
Jul 2022 – Mar 2023
Remote
Customer Service Advocate
Book and coordinate lodging arrangements for airline crew members in various locations Ensure that hotels meet the airline's standards for quality and safety Arrange transportation to and from the hotel, airport, and other destinations as needed Manage room assignments and ensure that all crew members have comfortable and safe accommodations Respond to inquiries and resolve any issues that arise during the crew's stay Maintain accurate records of all travel and lodging arrangements
User avatar
Tribute.co
Mar 2020 – Apr 2022
Remote
Customer Service Advocate
Respond to customer inquiries and resolve issues via chat and email communication channels Ensure a positive customer experience by providing accurate and helpful information Communicate effectively with customers to understand their needs and expectations Keep detailed records of customer interactions and transactions Collaborate with other team members to resolve complex customer issues Edit and produce video content for various platforms Collaborate with clients, producers, and other creative professionals to develop content ideas and strategies Use editing software and tools to create high-quality videos that meet client needs Ensure that all videos are consistent with brand guidelines and standards Stay up-to-date with industry trends and best practices
User avatar
Iqor Philippines
Mar 2016 – Sep 2020
Cavite Philippines
Customer Service Advocate
Position: Customer Service Agent I was answering calls regarding the customer's account details. Provide step by step procedure on how to apply for a credit card. Walkthrough the clients about website and app registration of their account. Process credit card payments through phone and the automated system. Position: Escalation Agent Address negative and positive customer feedback immediately. Resolve customer questions, issues, and complaints Build customer loyalty by placing follow-up calls for customers who reported problems. Take Supervisors call Position: Subject Matter Expert Define procedures or standards since they know the right or best way to execute a task. Define performance objectives and determine acceptable performance levels. Provide recommendations for procedural improvements. Understand the language/terms/jargon in the agent's area of expertise
© 2024 RemoteHub, Inc.
GeneralHome PageFind WorkVolunteeringBuy ServicesBrowse PortfoliosTest Ideas
Job CategoriesMedical & HealthcareWeb, Mobile & ITMarketing & SalesBusiness & ConsultingDesign & CreativeEngineeringCustomer SupportWriting & TranslationLegal & Finance
Help & SupportHelp CenterCommunityBlogTerms and ConditionsPrivacy Policy